ACT Clinical Coordinator

Terros Health • Phoenix, AZ

104d

About The Position

We are a mission-driven, service-orientated industry leader looking for an ACT Clinical Coordinator in our South Mountain clinic in Phoenix, AZ. Following Terros Health's and RBHA policies and requirements, this position will provide supervision and support of a high performing ACT Team. The individual will need to be professional, friendly, a self-starter, organized, and compassionate. We are seeking a passionate individual to coach and lead a robust team of behavioral health professionals. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes. If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply! Recently awarded among Arizona's Most Admired Companies in 2023 by AZ Big Media.

Requirements

• High School Diploma or GED
• Minimum of 3 years' experience working in behavioral health.
• Minimum 2 years supervisory experience.
• Experience working in an ACT role strongly preferred.
• Strong understanding of substance use, addiction and recovery clinical skills.
• Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
• Good communication skills, evidenced by a non-judgmental approach, effective listening and positive interactions.
• Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record programs experience, NextGen preferred.
• Valid Arizona Driver's License.
• Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.
• Will be on-call 24-hours/7 days/week for crisis intervention services.

Responsibilities

• Serves as team expert in SAMHSA ACT fidelity standards, including the ACT Fidelity Scale, as well as RBHA-specific requirements related to ACT protocols, policies, and procedures.
• Works to improve member outcomes, including, but not limited to ACT fidelity standards, Behavioral Health Service Provider (BHSP) standards, other mandated standards, and ACT outcomes reports.
• Works collaboratively with ACT Program Analyst, Senior Director Recovery Clinic Services, Clinical Director, ACT Team psychiatrist, ACT Team Registered Nurses (RN's), and Terros Health leadership to review and improve ACT outcome metrics; including reduced inpatient psychiatric and medical admissions, reduced Emergency Department (ED) usage, increase in employment and meaningful activities, reduced homelessness, and increased primary care visits.
• Responsible to ensure that ACT services are provided in accordance with Evidenced Based Practices.
• Provides direct administrative and clinical supervision for the non-medical ACT Specialists on their team; serves as a mentor, leader, and coach for all ACT staff.
• Closely monitor reporting and weekly and/or monthly deliverables as related to ACT services.
• Provides support, coordinates training, and develops performance improvement plans to improve and maintain quality standards.

What This Job Offers

• Job Type: Full-time
• Industry: Social Assistance
• Education Level: High school or GED