Acquisition Hire: Patient Access-Clinic Lead

St Joseph Physician Services-posted 3 months ago

Lewiston, ID

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This position is based at our off-site clinic located at 320 Warner Drive - Lewiston, ID and is not at the main hospital campus. At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Coordinate and assign daily work activities, monitor quality, and support staff development
Assist with onboarding, training, mentoring, and performance feedback for front office personnel
Oversee appointment scheduling, insurance verification, and prior authorization activities
Register and pre-register patients accurately, ensuring collection of demographic and financial data
Address co-pays, co-insurance, and payment collection, including reconciliation and reporting
Respond to patient inquiries and ensure a high level of customer service and professionalism
Monitor staff schedules and provide coverage assistance as needed
Conduct reminder calls and referral follow-ups; manage appointment calendars
Review patient charts prior to appointments to verify documentation is complete
Scan and file patient documents into the EMR accurately and promptly
Handle incoming/outgoing mail and deliveries (UPS, FedEx, etc.)
Prioritize and complete tasks efficiently while supporting clinic throughput
Perform other duties as assigned

High school diploma or GED required
Minimum of two (2) years of experience in a medical office or clinic setting required
Proficiency with Microsoft Office (Word, Excel, Outlook) required

Experience with electronic medical record (EMR) systems preferred
Knowledge of medical terminology, CPT/ICD coding, and insurance processes preferred

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Acquisition Hire: Patient Access-Clinic Lead

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