Acq Multi-Unit Team Leader Hrly

H&R Block • Burnet, TX

86d

About The Position

An Acquisition Multi-Unit Leader is responsible for the daily management, integration, and performance of a recently acquired H&R Block tax office, serving as the front-line manager responsible for office growth, leadership, and development. Owns the implementation of the office-level operating/business development plan and office growth targets. Ensures implementation of policies and procedures to increase effectiveness and efficiency of the tax office. Responsible for ensuring outstanding client service is maintained while meeting or exceeding the office goals. Responsible for all office operations, local marketing, staffing and customer service. Responsible for supervision of all tax office associates and for coaching associates to get desired results to improve the client experience and achieve client retention targets.

Requirements

• High school diploma or equivalent
• 3 years Minimum related work experience
• Supervisory and leadership skills; demonstrated ability to coach and develop others
• Strong organizational skills and the ability to manage and prioritize work to achieve critical deadlines
• Demonstrated decision making, analytical and problem-solving skills
• Customer service experience
• Strong leadership skills, ability to function as a team leader, coordinating activities and communicating information effectively.

Responsibilities

• Managing the client experience
• Managing staffing and office logistics
• Leading people
• Recruiting and retaining office staff
• Coaching and elevating performance
• Engaging and developing talent
• Training and lending expertise
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees