Achieve Your Degree Coordinator

Ivy Tech Community College•Indianapolis, IN

1d•$45,000 - $50,000•Onsite

About The Position

We are seeking a highly skilled Program Coordinator to join our team. In this role, you will leverage your technical and functional abilities to engage students receiving tuition assistance from their employer and serve as a navigator throughout their educational journey. The ideal candidate will demonstrate strong project management capability, technical fluency, advanced office software skills, and a commitment to delivering high-quality outcomes in a dynamic environment.

Requirements

Proficiency in student recruitment and retention strategies, with experience supporting employer-sponsored students through onboarding, persistence, and completion, including engagement at career fairs or tabling events.
Ability to analyze student and program data, identify patterns in enrollment and retention, and provide data-driven recommendations to improve student outcomes and program performance.
Strong verbal and written communication skills, with the ability to articulate complex processes clearly to students, employers, and internal stakeholders.
Ability to think critically, make decisions independently, and resolve complex student issues related to enrollment, financial aid, employer benefits, and billing in a timely manner.
Proven experience in collaborating effectively with cross-functional teams, including enrollment, academic departments, and employer partners, to achieve shared student success goals.
Ability to manage multiple priorities, track student pipelines and program deliverables, meet deadlines, and operate effectively in a fast-paced environment.
Bachelor’s degree required
Three (3) years of experience in customer service, higher education, or relationship management

Nice To Haves

Familiarity with Microsoft Office Suite, Canvas, Salesforce, and Financial Aid systems.
Experience in higher education, workforce development, or employer-sponsored education programs.
Ability to assemble data-driven reports, including extracting, analyzing, and formatting data for leadership and partner review.

Responsibilities

Use Ivy Tech systems to conduct outreach to students for recruitment and retention efforts, with a focus on employer-sponsored populations.
Apply advanced problem-solving skills to troubleshoot and resolve enrollment, financial aid, employer benefit, and billing issues for students, ensuring minimal disruption to persistence.
Collaborate effectively with cross-functional teams, utilizing strong communication and relationship-building skills to ensure smooth workflow and coordinated student support.
Analyze student enrollment, retention, and engagement data to identify trends and make actionable recommendations for program improvement and student success outcomes.
Maintain an understanding of industry trends in employer-sponsored education and workforce development, applying relevant skills to enhance program competitiveness and effectiveness.
Coordinate student engagement efforts, including participation in recruitment events, orientations, and career fairs, to support pipeline growth and program awareness.
Develop and maintain organized tracking systems for student progress, employer requirements, and program milestones to ensure accuracy and accountability.
Generate and format reports using institutional systems to support leadership decision-making and partner communications.

Benefits

Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services