ACH Specialist I

First Interstate•Bend, OR

About The Position

The ACH Specialist I delivers technical and operational support, back-end processing, and provides support for internal departments. This position provides a strong attention to detail and a high level of accuracy while maintaining excellent customer service to internal clients.

Requirements

Knowledge of First Interstate Bank’s network and delivery systems.
Proven experience delivering exemplary level of customer service in a professional environment.
Strong computer and technical skills; possess advanced Microsoft Office knowledge.
Ability to read, analyze, and interpret general business periodicals, contracts, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Excellent written and verbal communication, interpersonal, presentation, and training skills.
Extensive understanding of business and financial fundamentals, intermediate accounting skills with mathematical aptitude, and computer spreadsheet skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Team-oriented skills that demonstrate a commitment to the success of the First Interstate Bank strategic initiatives.
Works effectively in team environment and promote actively listening, sharing information, comprehending individual needs, and recommending solutions.
High School Diploma or General Education Degree (GED) required
1-3 years related experience, training, and/or equivalent combination of education and experience required

Responsibilities

Processes and balances outgoing ACH files timely and accurately, and in accordance with NACHA rules and applicable US laws.
Resolves daily incoming exception entries.
Maintains customer contact database to ensure ACH return and NOC notices are sent accurately.
Processes death notifications and reclamations from the US Treasury to limit bank liability.
Processes ACH disputes in accordance with NACHA rules and regulations.
Handles internal customer service calls and messages received through various channels.
Assists with special projects, upgrades, and conversions.