ACH Specialist I - Charleston, SC

Southstate Bank Mortgage • Charleston, SC

310d • Remote

About The Position

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

Requirements

• Bachelor's degree in business, finance, or suitable equivalent degree in a related field or equivalent work experience.
• A minimum of four years employment in banking, with a required focus on Depository, ACH, and/or Treasury bank products.
• Knowledge of ACH origination and receipt and NACHA Operating Rules.
• Proficiency in Microsoft Suite, especially Microsoft Excel.
• Previous PC experience navigating in a Windows environment and using multiple applications.

Nice To Haves

• Fiserv Premier core system and PEP+ experience preferred.

Responsibilities

• Responsible for the accurate and timely processing of ACH origination and receipt.
• Applies strong working knowledge of NACHA Rules and regulatory requirements to all aspects of daily work.
• Performs the daily duties of coworkers in their absence; support other areas within Deposit Operations/ACH as needed.
• Ensure compliance with South State Holdings, Inc. Code of Business Conduct and Ethics and other operating procedures.
• Provide customer service, issue resolution and support to consumers, businesses, and internal customers, on matters involving ACH receipt and origination services.
• Work closely with internal and external customers via email and phone to ensure effective communication, implementation of services, and risk mitigation.
• Communicate with teammates in a fast-paced environment, to ensure all daily duties are completed by required deadlines.
• Manage assigned daily work, while assisting with ACH-related projects for system or bank conversions and other ACH-initiatives.
• Coordinate daily ACH Origination process to ensure all files are processed.
• Utilize fraud-monitoring tool to proactively research possible origination fraud prior to processing.
• Onboard new ACH Origination and ACH Positive Pay customers, make changes and additions as needed.
• Process daily ACH Positive Pay exceptions and communicate with customers to ensure daily deadline is met.
• Resolve all incoming ACH returns daily, to ensure timely settlement and client notification.
• Manage daily review and follow-up on Treasury Reclamations and Death Notices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree