ACH Services Team Lead

Citizens Business Bank•Rancho Cucamonga, CA

8d•$55,169 - $75,857

About The Position

The ACH Services Team Lead is a pivotal role within the ACH Department, responsible for overseeing daily tasks and ensuring adherence to departmental service levels. Leveraging extensive experience, the ACH Services Team Lead assists in the development and maintenance of procedures, projects, testing, and training. This role also serves as a backup for all functions related to the ACH Department.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or 2 – 4 years’ related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply basic math concepts to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals using a PC or calculator.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of PIQs, Q2 Online Banking, Navigator, Director, Word, Excel, Fedline Advantage, EDI, Data Warehouse.

Nice To Haves

Certification as an AAP or NCP is beneficial but not required.
Ability to work well under pressure in a fast-paced environment
Ability to engage, guide and teach others
Strong attention to detail and organizational skills
Ability to prioritize and multi-task
Excellent customer service and verbal communication skills
Excellent written communication skills
Maintains ongoing ACH Training for continued and advanced knowledge of NACHA Rules and Changes.
Develops and remains current with ACH rules through ongoing education and self-learning.
Some flexibility and schedule modifications may be required to accommodate ACH file processing and department support when needed

Responsibilities

Troubleshoots and resolve incidents affecting ACH processes through collaborations within the ACH team and internal departments.
Ensures that all originated and received ACH files have been processed through applicable bank systems within established and expected timeframes.
Offers technical and operational support to address customer and associate inquires or issues related to the ACH Department.
Maintains accurate reporting of department information and provides documentation for certifications, audits, and reporting.
Troubleshoots and remediates operational issues through partnerships with Client Services and/or Product Management teams.
Performs workflow management functions as assigned by the ACH Supervisor. Manages time-sensitive workflows related to ACH processing.
Completes assigned projects/tasks in accordance with procedures and established deadlines.
Contributes to process improvements, operational efficiency efforts, and automation of department processes, including the implementation of new technologies.
Assists in the creation, review, and certification of department procedures.
Provides backup, training, and support for all ACH Department functions.
Educates customers and/or bank associates on NACHA Rule requirements and addresses NACHA Rule violations promptly.
Ensures outstanding differences in all general ledger and accounting entries are cleared within established timeframes.
Complies with, and stays abreast of, all policies and procedures, federal and state laws applicable to the job.
Provide, present, and promote the Citizens Experience to all external and internal customers.
Other duties as assigned.