ACH Representative II

Tower Federal Credit Union • Laurel, MD

76d • $24 - $31

About The Position

The ACH Representative is directly responsible for performing ACH Processes and associated exceptions independently in a timely and accurate manner to meet established daily deadlines within six months of employment. This is a direct member support role that requires effective, knowledgeable, and professional service to our members and frontline staff typically over the phone and/or via email. Duties include tasks related to ACH processing of input files, research required to resolve inquiries or unusual events, knowing when to effectively and appropriately utilize other internal resources to aid in resolution without direct supervision or oversight as well as performing direct member and frontline phone support in an effective manner. This is a daily production position working under strict deadlines for a smooth workflow abiding by associated regulations and NACHA Rules. Based on competency Level, the incumbent will work independently without direct supervision as well as lead others regarding ACH daily tasks and special projects and ad hoc initiatives, and will be cross-trained as the primary backup to the ACH Generalist once achieving expert proficiency within Level II.

Requirements

• High School Diploma and three to four years of related ACH or transaction channel processing experience required.
• Prefer a current and active knowledge of regulations and legal environment governing ACH processing.
• Level II - Two year Associates Degree preferred.
• Accredited ACH Professional (AAP) certification preferred.
• Five or more years of related ACH or transaction channel processing experience required.

Nice To Haves

• Current and active knowledge of regulations and legal environment governing ACH processing especially surrounding exception processing requirements.

Responsibilities

• Independent processing of daily ACH transactions timely with a high level of accuracy.
• Interacts directly with members, frontline staff, internal partners, and internal customers to complete related daily tasks with little or no supervision.
• Consistently show high levels of proficiency in communicating products and services and surrounding technology both verbally and in writing.
• Generate ideas to improve efficiencies in workflow and promote quality.
• Perform closure of checking accounts with a negative balance as needed.
• Independently process ACH daily Exceptions timely and accurately.
• Keep abreast of ever-changing regulatory and legal requirements surrounding ACH transactions.
• Responsible for performing the verification of account maintenance when reviewing work.
• Accurately maintain general statistics regarding the type and volume of work completed daily.

Benefits

• $1000 Signing Bonus effective 1/20/2024.
• Exceptionally low medical premiums.
• A whole host of other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED