ACH Payments Operations Specialist

Community Bank • Washington, PA

84d

About The Position

The ACH processing at Community Bank will be going through a major transformation in 2025. This project is a critical component of the strategic plan to grow our Treasury Management & Payment Solutions. As part of the strategy, the Payments team will establish an ACH Payments Operations Specialist Role to work as part of the project team to onboard solutions, implement new customers and ultimately provide quality control for ongoing daily production processing. Individuals accepting the ACH Payments Operations Specialty Role, should expect the following responsibilities and performance goals will accompany the role.

Requirements

• Bachelor's degree or equivalent
• Minimum of 5 years of combined ACH operations and depository/treasury management experience, preferably at a financial institution
• Excellent written and oral communication skills
• Professional appearance
• Proficiency with a laptop, copier, fax machine, and other office equipment

Nice To Haves

• Exceptional interpersonal skills, communication and presentation skills
• Exceptional planning, time management and organizational skills
• Demonstrated analytical and problem-solving skills
• Ability to work independently and build relationships
• Ability to work in a high-energy, fast-paced work environment and adapt quickly to changing situations

Responsibilities

• Support the project team developing test data, testing the various modules being deployed, evaluating test results and documenting results
• Writing production operation procedures for our ACH business
• Developing work-flow and design documents for key processing steps
• Liaison to Deposit and TM Operations management to ensure workflow handoffs are understood and clearly defined before we move to production
• Manage our project plan for the project, including preparing a monthly status
• Oversight of daily production processing including Daily Exceptions, Returns, maintenance, disputes, dishonors, contests, window balancing, and General Ledger integrity
• Onboard new customer implementations
• Problem solving production issues
• Communicating with customers as needed and becoming a trusted advisor
• Train new employees on production responsibilities and new functionality as our business expands
• Work with our vendor as needed to report production issues and manage Payment Operations service issue tickets
• Escalate production issues to management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree