Ace Sales Associate

K-Va-T Food Stores • Knoxville, TN

71d

About The Position

The Ace Sales Associate position in Knoxville, TN, is focused on upholding the company's core values and ensuring an exceptional customer experience. The primary responsibility is to amaze every customer every time by engaging with them, determining their needs, and providing fast and friendly service. The role includes managing inventory, maintaining store cleanliness, and assisting customers at the cash register. Sales associates are expected to work collaboratively with the team and participate in daily operational goals while demonstrating a sense of urgency and attention to detail.

Requirements

• Cashier experience in a similar position or proficiency in a similar task.
• Exceptional customer service skills and ability to maintain a customer-focused culture.
• Ability to use a cash register (POS system), computer, telephone, and other equipment.
• Willingness to learn all areas of the store and help train others.
• Skilled at providing prompt, friendly, and attentive customer service.
• Ability to work as part of a team and interact with diverse customers.
• A continuous pattern of regular and prompt attendance is required.
• Must be able to work a flexible schedule including nights, days, weekends, and holidays.

Nice To Haves

• Bilingual (Spanish) verbal and written communication skills.

Responsibilities

• Help unload incoming trucks and put away merchandise as arranged by management.
• Maintain assigned department by keeping it clean, organized, and fully stocked.
• Execute daily operational goals and priorities assigned by store management.
• Cooperate with others and work well as part of a retail team.
• Remove promotional bin tags and price tags as required.
• Restock merchandise displays and monitor end caps and side wings.
• Handle special orders for non-stock items and consult with management before denying customer requests.
• Watch for shoplifters and take action in line with company policy.
• Provide excellent customer service and interaction.
• Serve customers in assigned departments and provide needed advice or information.
• Demonstrate the S.A.L.E.S. process.
• Use the Five Foot Rule to greet and acknowledge customers.
• Promote the Ace Rewards program and describe the Ace Helpful Promise.
• Assist customers with large or heavy items as needed.
• Operate forklift safely for stocking and storing products.
• Accurately handle money, checks, and other types of payment.
• Verify the accuracy of the cash drawer at the beginning and end of each shift.
• Participate in all sales promotions and campaigns.
• Practice suggestive selling and build customer relations.
• Review and adhere to all laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform.
• Address customer complaints positively and document for follow-up.
• Ensure work area is clean and equipment is sanitized.
• Participate in store communication and initiatives.

What This Job Offers

• Industry: Management of Companies and Enterprises