ACE-DFW Kiosk Agent

Walser Automotive Group•Dallas, TX

2d•$17

About The Position

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Requirements

Must be at least 18 years of age
High school diploma or GED
Minimum 1 year customer service experience is preferred
Must have basic computer skills and knowledge of Microsoft Office Applications
Exceptional interpersonal skills required
Demonstrates strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Must have the ability to manage stressful or unusual situations in order to maintain good customer service
Must have the ability to adapt in a fast-paced environment
Must be able to work a flexible schedule including day and/or evening hours
Proficiency in English and Spanish preferred but not required
Ability to communicate in other languages (Portuguese, Russian, German or French) is a plus
Must have a valid driver’s license and acceptable driving record

Responsibilities

Welcome all customers promptly and use appropriate greeting as guests arrive on the lot or at kiosk/counter
Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date and time and turn into lost and found
Advise and review rental charges; provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Inquire about service, satisfaction, and document dissatisfaction – goal is to exceed customers’ expectations
Check vehicle for damage on incoming vehicles and direct customer to the counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Physically inventory every vehicle
Make keys available for rent, issue keys to customers, verify customer’s identification, and vehicle exchanges
Keep lot organized for ease of access and traffic flow
Company provided uniform to be worn at all times
Must wear safety eyewear at all times when entering a service area
Must wear slip resistant footwear in service areas (when applicable)
Embrace and exhibit Walser CORE values
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values:Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

Benefits

Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage)
Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
Career Growth & Opportunity for Advancement
We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.
Employee Discounts: Enjoy exclusive employee discounts across products and services.
Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Community Involvement
Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
Employee Assistance Program (EAP) – Support for personal and professional challenges
Referral Program – Earn referral bonuses for referring talented candidates