Acct. Manager, USA Agencies

Virtuoso, Ltd.•Seattle, WA

About The Position

Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,500 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com [http://www.virtuoso.com]. The Account Manager, USA Agencies supports travel agencies that are small to medium size. Reporting to the General Manager, this role focuses on relationship management, strategic sales growth, and advisor engagement within the luxury travel sector.

Requirements

1 year of experience in account management or travel industry operations
Familiarity with luxury travel services and agency models
Strong interpersonal and communication skills
Ability to manage multiple accounts and prioritize tasks effectively
Proficiency in CRM systems and Microsoft Office Suite
Bachelor’s degree preferred; equivalent experience considered

Responsibilities

Monitor agency performance and provide insights to General Manager for strategic planning.
Supports Account Directors when needed.
Provide support when needed to a portfolio of small- medium sized agencies within the luxury travel sector.
Provide access to resources and tools for operational support including reporting, data analysis, and resource coordination.
Train agency advisors on Virtuoso products and services.
Access “Subject Matter Experts” to enhance agency knowledge.
Maintain strong relationships with agency owners, managers.
Drive communication and alignment for override achievement.
Manage communication between agencies and internal departments to resolve issues and optimize performance.
Coordinate training and engagement initiatives.
Represent the brand and uphold luxury service standards in all agency interactions.