Under the direct supervision of the Community Administrator, the Manager of Business Services will maintain specified functions of business services, including marketing coordination.
Coordinates Business Service Functions
Oversee daily routine of Receptionist/Front desk employees, including hiring, orienting, training, and separating employees according to the Human Resources policies and procedures.
Oversight of facility contracts and agreements including initial review, negotiating, monitoring and renewal as required, according to Financial Services policies and procedures. This includes developing and maintaining a report with vendors/contractors.
Oversight of the purchase order procedure including development of requisitions as required, ordering, and receipt of invoices, obtaining necessary approvals.
Process invoices for payment by Financial Services, by logging, coding, tracking, and mailing in a timely manner.
Coordinate Human Resources with WWSLI corporate HR department, responsible for facility Human Resources document processing.
Manage facility petty cash.
Perform other general office duties as required.
Assist the Administrator in the development of the reception desk budget and facility budget as needed.
Coordinate the development and presentation of employee education and training.
Assist the Administrator with fundraising and submission of grants as required.
Coordinates Marketing Efforts
Assist with the development and implementation of special events with Administrator.
Produce and provide various weekly and monthly marketing reports as required.
Develop press releases, newspaper advertising, brochures and other marketing materials with the Administrator as needed.
Assist Administrator when hosting Marketing Groups internally or externally.
Schedule and coordinate appointments for tours with potential clients of the facility, including walk-in potential clients.
Maintain supply level of inventory of marketing material and supplies.
Demonstrates Professional Work Behavior
Attend all educational and training programs dealing with HUD and participating and attending in-services provided for the facility.
Demonstrate professional behavior in regard to, attendance, confidentiality and collaborative support with other staff, residents, and visitors.
Follow and maintain the established policies and procedures set forth in the Wesley Woods Senior Living, Inc. Human Resources material.
Greet all visitors, residents, family members, etc. in a pleasant and professional manner while presenting an open and positive image of the facility.
Perform crossover duties as needed.
All other duties as assigned by facility Administrator.
Ability to read, understand, communicate English language both orally and in writing.
Good interpersonal skills including the ability to manage problems with sensitivity to the situation.
Ability to communicate with others by telephone.
Ability to perform duties and responsibilities promptly and consistently with little direct supervision in planning and organizing of work.
Ability to judge the appropriate action in response to changes, circumstances, or problems.
Associates degree in business, accounting or finance.
Minimum two years’ experience with the Medicare/Medicaid billing process.
Basic P.C. skills including at least two years’ experience with automated billing systems software, word processing and spreadsheet (preferably EXCEL) software.
Knowledge of HUDAbility to maintain a high degree of confidentiality.