Accreditation Support Specialist

American Camp Association

4d • $19 • Remote

About The Position

We are looking for a full-time, remote Accreditation Support Specialist. Someone to work on the accreditation team supporting process improvements, tracking timelines, collaborating with stakeholders to evaluate program needs, serving as coordinator of visit process, and admin support.

Requirements

• High school diploma
• Minimum 2 years’ experience in project management, with remote experience desired
• Ability to maintain confidentiality and impartiality in the accreditation process
• Proficiency in Microsoft Office, virtual communication platforms, and cloud content management platforms
• Confidence engaging in phone conversations
• Comfort with learning various technology
• Able to travel up to 5% for meetings and/or conferences.

Nice To Haves

• Previous experience with the ACA Accreditation program (volunteer and/or camp) preferred

Responsibilities

• Serve as the lead coordinator for the intake, organization, and processing of visit-related forms, ensuring accuracy, confidentiality, and timely handling of all visit documents.
• Frontline customer support for the accreditation team to include fielding phone calls, monitoring shared inboxes, and providing technical support.
• Provide administrative support related to accreditation activities.
• Process accreditation volunteer applications, course rosters, and shipments.
• Support the distribution of bulk accreditation email workflows.
• Collaborate with the accreditation team to identify, design, and recommend process improvements to the ACA accreditation process for camps and volunteers.
• Monitor accreditation team timelines, identify deadline risks, and ensure continuous improvement through the use of various tracking tools.
• Conduct regular integrity reports, investigate anomalies, and enter correct data into database.
• Support the standardization of program delivery, including creation and review of Standard Operating Procedures (SOPs) for internal accreditation processes.
• Collaborate with stakeholders to evaluate program needs and develop solutions to improve program delivery and outcomes.
• Plan and execute special projects to enhance the efficiency and quality of the accreditation program.
• Prepare and deliver project updates and reports.
• Adapt and respond to shifting priorities despite seasonal increases in workload.
• Perform other related duties assigned.

Benefits

• Health, vision, and dental insurance for employee and dependents with limited employer contribution.
• Retirement plan with generous employer match.
• Time off including sick, vacation, personal, and holidays.
• Non-voluntary benefits include life insurance and long-term disability.
• Voluntary benefits offered include additional life insurance, short-term disability, and other supplemental options for employee and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED