Accounts Receivable Representative -- Hoffman Estates, IL

Arjo • Hoffman Estates, IL

1d

About The Position

Arjo's Accounts Receivable Representatives drive the full-cycle A/R-Collections process by sorting and organizing data, managing collection correspondence, accurately facilitating transactions and adjustments, updating customer records, utilizing effective research techniques, maintaining customer relationships and taking action to ensure invoices are paid by our customers within account terms while providing a high level of customer satisfaction.

Requirements

• Associates degree in Finance, Business Administration or related field (Bachelor is preferred).
• 5+ years experience in B2B Accounts Receivables and/or Collections.   Prior credit analyst a plus.
• Must have prior experience managing a large portfolio and high volume of accounts.
• Proficient with MS Office applications (Excel, PowerPoint, Word, Outlook).
• Solid skill set with ERP system functions and financial systems (SAP experience a plus).
• Strong organizational and communication skills (interpersonal and written communication).
• Ability to work effectively with all employees and external business contacts while conveying a positive, service oriented attitude.
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

Nice To Haves

• Bachelor is preferred
• Prior credit analyst a plus.
• Experience in the Medical Device or Healthcare industry is a plus.
• SAP experience a plus

Responsibilities

• Proactively maintain portfolio of assigned customers with past due balances.
• Call customers to ensure timely payment of amount due.  Perform timely follow-up.
• Prepare and distribute customer statements.
• Document internal and external conversations timely and accurately within ERP systems and other internal tracking mechanisms.
• Monitor daily emails received from internal and external sources and handle incoming requests.
• Generate reports from database(s) in order to manage activities for open orders.
• Achieve performance goals and metrics as established.
• Communicate with management regarding customer issues in a prompt and efficient manner and ability to provide solutions.
• Enter customers’ disputes and supports an effective, efficient, and timely dispute process.
• Collaborates with Collections team, management, and other internal departments in maintaining efficient internal procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees