Accounts Receivable Deductions Lead - Contract (Wellmore)

Careers with WM Partners' Portfolio Companies•Chicago, IL

About The Position

The Deductions Lead will manage and resolve high-value and complex customer deductions, including chargebacks, pricing discrepancies, returns, and other billing issues. This position requires an advanced understanding of deduction processes, strong analytical skills, and the ability to drive process improvements. The Deductions Lead will also mentor junior team members and collaborate with cross-functional departments to ensure effective resolution and accurate financial reporting.

Requirements

Bachelor’s degree in Accounting, Finance, Business, or related field.
5+ years of experience in accounts receivable, deductions management, or financial dispute resolution, with at least 3 years in a senior or lead role.
Deep knowledge of deduction processes in a CPG environment, chargebacks, and customer billing issues, with experience handling complex and high-value deductions.
Strong proficiency in accounting software (e.g., NetSuite, SAP, or similar systems) and advanced Microsoft Excel skills.
Exceptional analytical and problem-solving skills, with the ability to identify trends, root causes, and develop solutions.
Excellent negotiation and communication skills, with the ability to work collaboratively with internal teams and external customers.
Strong leadership capabilities, with experience mentoring and training team members.
Ability to prioritize and manage multiple tasks in a fast-paced environment while maintaining a high level of attention to detail.
Experience with process improvement and a focus on operational efficiency and risk mitigation.

Responsibilities

Lead the investigation and resolution of complex customer deductions, including chargebacks, pricing errors, returned goods, promotional discrepancies, and other financial disputes.
Review and analyze large volumes of deduction data, including customer contracts, invoices, shipping documents, and payment histories, to resolve issues promptly and accurately.
Act as the escalation point for challenging deductions and disputes, working directly with customers and internal teams to resolve issues that cannot be handled by junior staff.
Provide guidance on complex deduction issues and collaborate with the team to develop best practices and improve overall team performance.
Serve as the primary point of contact for key customers regarding deduction disputes, ensuring timely and effective resolution.
Build and maintain strong relationships with key customers, including negotiating favorable outcomes and preventing future deduction issues.
Collaborate with sales and customer service teams to ensure consistent communication with customers and address concerns proactively.
Prepare and present comprehensive deduction reports to senior management, analyzing trends, identifying root causes, and recommending improvements.
Conduct in-depth analysis of deductions to identify recurring patterns or systemic issues that may require changes to processes or agreements.
Monitor the effectiveness of resolution strategies and provide data-driven insights to senior leadership to improve operational efficiency.
Drive the development and implementation of new processes, policies, and tools to enhance deduction management efficiency, reduce chargebacks, and minimize financial risk.
Identify and lead initiatives to streamline deduction processes, leveraging technology and best practices to improve team performance and customer satisfaction.
Work cross-functionally with the finance, sales, and operations teams to improve the accuracy of invoicing, shipment tracking, and other processes that impact deductions.
Ensure that all deduction activities are compliant with internal controls, company policies, and customer agreements.
Work closely with the finance team to ensure that deductions are properly recorded in the financial system and reconciled in a timely manner.
Assist in audit preparation, ensuring all deduction-related documentation is accurate, complete, and compliant with accounting standards and regulations.