Accounting Operations Lead
About The Position
All Star Healthcare Solutions is looking for an Accounting Operations Lead who will be responsible for daily operational control of provider pay, customer invoicing, and dispute resolution activities. This role ensures SLA adherence, correction monitoring discipline, financial accuracy, and workflow coordination across onshore and offshore teams. The Lead serves as the first line of operational governance—owning workload distribution, quality oversight, escalation management, and dispute trend visibility to prevent downstream AR and commission impact. In addition, the Accounting Operations Lead will act within the values of All Star Healthcare Solutions.
Requirements
- Demonstrated ability to exercise judgment and make decisions with financial consequences
- Strong interpersonal, leadership, and negotiation skills to resolve escalations
- Ability to manage multiple priorities and meet deadlines
- Analytical skills toidentifytrends, quantifyfinancial impact, and recommend solutions
- 5+ years in AR, AP, provider pay, or finance operations roles (staffing or healthcare preferred)
- Experience with ERP/CRM tools (Sage Intacct, Salesforce preferred)
- Any combination of knowledge, skills, abilities, experience, and/or education may be considered
- Prolonged periods of sitting at a desk and working on a computer
Nice To Haves
- Bachelor’s degree in Accounting, Finance, Business or related field preferred
Responsibilities
- Oversee and coach onshore Dispute ResolutionAnalysts, ensuring consistent handling of disputes and adherence to financial policies
- Serve as the primary leader for the SSC team, managing invoicing/provider pay, dispute resolution, and related finance operations tasks.
- Monitor daily workflows, KPIs, and process adherence; intervene and reprioritize work as needed to meet deadlines and financial targets.
- Conduct regular performance reviews and provide coaching to improve accuracy, efficiency, and judgment in financial processing.
- Monitor dailyinvoiceand payroll processing queues.
- Ensure all corrections are logged, categorized, and tracked to resolution.
- Validate that credit memos are timely and properly applied.
- Review high-impact adjustments before finalization.
- Act as the primary decision-maker for escalated provider pay and invoicing disputes, with discretion to authorize adjustments, credits, or escalations
- Analyze financial impact of disputes and ensure decisions protect profitability whilemaintainingstrong provider and client relationships
- Lead root-cause analysis on systemic issues; propose and implement process improvements that reduce dispute volume and protect revenue
- Partner with Sales Admin Support, RevOps, and AR to resolve upstream and downstream gaps.
- Ensure documentation integrity within Salesforce and ERP.
- Collaborate with Shared Services Center (SSC) teams to ensure accurate documentation handoff, proper coding, and adherence to KPI/metrics
- Prepare and present dispute trend analysis and financial impact reporting to Finance leadership.
- Contribute to policy refinement and workflow enhancements that improve cash flow, billing accuracy, and dispute cycle time
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
