Accounting Helpdesk Specialist

AUTO WARES INC GROUP•Grand Rapids, MI

10d

About The Position

Auto-Wares is a group of companies in the automotive parts aftermarket business. We are a distribution company headquartered in Grand Rapids, Michigan. Auto-Wares has been providing the complete parts needs for service dealers and the motoring public since 1976. We are looking for a Full Time Accounting Helpdesk Representative. This position would be for General Accounting, Accounts Payable and backup Accounts Receivable Helpdesk. This is heavily a customer service position, with emphasis in accounting. If you love talking to people, are good at data entry, using the system, setting up systems for routing and doing the work for you, then this may be right for you. Must be a people person, you will be dealing with people all day long. Must have excellent Organization and Excel skills.

Requirements

3-5 years customer service experience (Accounting experience plus)
Expert Excel skills
Adapts well to change
Dependable and punctual
Work well under pressure
Strong customer service skills and good phone skills, including effective communication skills
Analytical person
Good organizational skills
Cheerful outlook
Multi-tasker
Collaborative

Responsibilities

Work in Zendesk with the Customer Service Help Desk team.
The position is responsible for assigning any Accounting Help Desk ticket to the correct accountant and resolve as many Helpdesk tickets as possible by doing some of the following:
Reconcile AP statements
Request missing invoices
Supply Proof of Payments
Respond to vendors with payment details or anticipated payment dates
Fill out Vendor Applications
Fill out Supplier Applications
Gather all information to set up new vendors
Confirm and update Vendor banking information
Update vendor addresses/information
Gather more information on often vague Help Desk tickets
Work with Help Desk team to enhance the Help Desk Ticket process and build a Help Desk Accounting template to integrate into "Ctrl S" in Counterworks
Route all General Accounting, AP, and AR Help Desk tickets to the appropriate person to resolve
Keep the Accounting Help Desk Wiki updated
Help manage General Accounting emails, AWGOCAP, AWGOCAR
Help answer store questions on P&L Reviews
Log On-Hold vendors in Teamwork and manage the project
Maintain the Credit Drawer on Teamwork
Maintain Yooz vendor and user admin
Maintain GP GL account maintenance
Maintain GP Vendor maintenance
Update month end files (AR, GP, LIFO, etc.) Additional tasks assigned