When you come work for the City of Coconut Creek, although you're assigned an employee number, you're not treated like one.  With an average of 10 years of service (some as many as 30-plus!), our employees know they can transform their careers in Coconut Creek, the "Butterfly Capital of the World."  Today you may be applying to our Accounting Clerk position, but tomorrow that role could take you to anywhere you want to go! And in the days, months and years in between, you'll be treated like family and invited to participate in fun events like Public Service Recognition Week, Halloween costume contests, holiday luncheons, wellness fairs, meditation sessions, themed dress-up days, charitable causes, and so much more! The City of Coconut Creek has been spotlighted as one of the "Best Cities to Live in America" by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet.  This past year, we were awarded the Honorable Culture of Well-Being by Cigna and ranked #7 Healthiest Employer to Work For in the medium-sized company category by South Florida Business Journal.  Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade.  Every one of our business owners and 58,000 residents rely on our awesome 400+ employees.  Are you ready to be one of us?  If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family. GENERAL PURPOSE: Performs intermediate-level administrative work in the Finance and Administrative Services department.  Supports accounting operations by filing documents, reconciling statements, and running software programs. Work is performed under general supervision with limited latitude.  Position exercises some judgment in accordance with well-defined policies, procedures, and techniques.  The primary function of this position is to assist with customer service, cashiering, and central reception duties, as well as independently complete various clerical tasks and functions of budget preparation and general finance administration.  The ideal candidate must be able to thrive in a fast-paced, dynamic, and ever-evolving work environment and should possess the following: * Strong customer service and interpersonal skills to relate well with the public and staff. * Strong technology skills in Microsoft Office and is able to learn and effectively utilize a variety of integrated financial software packages. * Understands what it means to be accountable for quality and quantity of work performed with attention to details and accuracy. * Excellent communication skills both verbally and written. * Ability to think independently to resolve issues or improve processes through effective use of knowledge base, research, and professional judgement. * Ability to work, communicate, and engage in a team environment. Hours of Work: Monday through Thursday, 7:00 a.m. - 6:00 p.m.; Days and hours are subject to change. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.  Cashiering This position is responsible for processing and applying payments for City provided services.  Examples of essential functions are as follows: * Processes all revenues received by the city including: building permits, contractor registration, occupational licenses, utility payments, recreation payments, returned check fees, abandoned properties payments, code fines, passport fees, lien inquiry fees, lobbyist registration fees, utility tax and gas payments, tower leases, etc. * Assists utility customers with applications for service, collections of fees, reviewing and analyzing accounts, opening and closing of water accounts, creating work orders, issuing rate adjustments for leaks or high consumption, and adding and applying credits to accounts * Administers the Automatic Funds Transfer (AFT) program * Assists residents, customers, and businesses in person and over the phone with general and complex inquiries * Counts and balances cash drawer, and posts and prepares daily bank deposit * Scans cash receipts and other supporting documentation * Processes and backs up billing system * Runs and interfaces multiple reports for balancing and updating spreadsheets * Makes welcome packets for new account customers * Updates the general ledger * Performs general receptionist type duties  Billing and Customer Service * Enters work orders for meter change outs, turn offs, utility billing checks, etc. * Calculates adjustments to customer accounts * Opens and closes utility billing accounts * Receives incoming telephone calls and assists customers with inquiries via telephone, e-mail,  in-person, or any other mechanism * Assists with uploading and downloading meter reading equipment * Assists and serves as a backup with billing functions, including reviewing the billing journals and exception reports, entering and reviewing manual reads, etc. * Maintains accounting records by making copies and filing documents * Maintains accounting databases by entering data into the computer and processing backups * Processes and updates the online payment platform with daily balance changes * Reconciles reports and statements with the general ledger * Interfaces the Utility Billing module to Finance Plus and posts all Utility Billing payments daily * Verifies financial reports by running a performance analysis software program * Greets all customers, provides information and assistance to visitors, and directs to the appropriate location or individual * Conducts meter swaps and prepares backbills for damaged meters * Routes all incoming telephone calls and answers general inquiries; forwards calls to appropriate people as necessary or takes a message * Orders office supplies; distributes and maintains office supply inventory * Receives, sorts, and distributes incoming and outgoing mail; answers telephone calls; refers calls to appropriate people * Receives, inspects, and delivers incoming shipped packages and supplies; reconciles packing and receiving slips with purchase orders * Performs routine processing tasks * Processes the lockbox, check free, and drop box payments * Assists with various internal audits, including but not limited to meters, parcels, and services * Interacts and communicates with all City departments and external customers * Assists other staff members as required to complete department / division work in a timely manner * Provides coverage for the Staff Assistant or similar positions as needed * Performs related duties as assigned and/or required  Budget and General Finance Administration * Independently completes various clerical tasks and functions of Budget Preparation * Serves as the Department's Public Records Request liaison * Prepares and processes bad debt collection * Processes Communication Services tax submission * Maintains the Department's internet and intranet content * Audits accounts payable invoices and checks * Coordinates City-wide uniform purchases * Assists with coordinating records management * Assists with Departmental office coverage MINIMUM QUALIFICATIONS: High school diploma or GED; supplemented by one (1) or more years' experience in cashiering, customer service, and/or clerical work. * The City reserves the right to consider alternate combinations of education, certification, training, and/or experience. KNOWLEDGE, SKILLS, AND ABILITIES:  * Knowledge of computers and electronic data processing * Working knowledge of modern office practices and procedures * Skill in Microsoft Office products (Excel, Word, and Outlook) * Skill in providing good customer service * Ability to multi-task while working with tight deadlines and shifting priorities * Ability to quickly and independently learn new software * Ability to organize work for timely completion * Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes * Ability to clearly communicate and understand information in English, both orally and in writing * Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work * Ability to regularly attend work and arrive punctually for designated work schedule PHYSICAL REQUIREMENTS: Depending on functional area of assignment, tasks involve the ability to exert light physical effort usually involving some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). May involve some climbing, balancing, stooping, kneeling, crouching, crawling, walking or standing. Tasks may involve extended periods of time at a keyboard or work station and extended periods of time standing. ENVIRONMENTAL REQUIREMENTS: Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances. SENSORY REQUIREMENTS: Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors.
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