Accounting Clerk - DoubleTree Suites Austin

Hilton•Austin, TX

About The Position

An Accounting Clerk is responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As an Accounting Clerk, you would be responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Responsible for posting charges, invoicing as required by account type, processing certain accounts such as parking, contract rooms.
Responsible for processing advance deposits, refunds on cancels, posting daily deposit and other payments including wires and payment reports.
Responsible for handling all questions and concerns related to charges, conduct thorough research to develop the most effective solution and negotiate results.
Process adjusting entries to update or correct guest billing questions and disputes.
Assist in resolving outstanding balances with direct bill and collections accounts, gathering the appropriate backup needed.
Receive and maintain credit applications. High degree of data input and organizing daily paperwork.
Verify and maintain high balance reports.
Works with Sales/Events and clients to ensure billing timeliness and accuracy.
Assist in implementing Accounts Receivable policies and procedures, maintaining compliance with company polices and standards.
Weekly review and documentation of Accounts Receivable Aged Balances
Position will also assist in monthly cash audits, journal entries, and Accounts Payable/Receivable functions. Strong interpersonal skills working with multiple departments.
Ability to access and accurately input information into computers. Strong knowledge of Excel, Word, and Outlook.
Strong communication skills between guest, team members, and management.
Knowledge of Accounting principles.
Must have ability to work under tight deadlines.
Ability to effectively deal with guest concerns and team members in a friendly and positive manner.
Additional job duties and projects as assigned or requested.
OnQ experience a plustact guests via telephone, complete telephone request forms and send correspondence/folios to guests (e-mail, facsimile, mail, etc.)