Accounting Assistant, Master Data (Temp-to-Hire Assignment)
About The Position
The Master Data Accounting Assistant is responsible for actively contributing to the North America Shared Services Department and is accountable for a variety of functions, respond to a high volume of Customer Service inquiries, providing requested information and resolving issues that prevent invoice payment. Use SAP to research customer and vendor master data setups and customer/vendor onboarding. Whenever possible, determine root cause of problems for long term solutions. This position ensures that the Company maintains strong customer/vendor relations, complies with, and enforce internal controls and service level agreements (SLA) set forth by the Company while safeguarding confidential information.
Requirements
- Associate's degree in accounting or finance and/or a minimum of 2 years of experience in customer service and/or AP/master data function.
- Possess strong interpersonal skills for interacting with vendors, operations, and upper management.
- Good planning and organizational skills to balance and prioritize work.
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, manage time effectively, manage competing demands and adapt to frequent changes
- Computer Skills include Microsoft Office Suite, Outlook, Advanced Excel
Nice To Haves
- Experience in a shared services environment is a plus.
- SAP knowledge is a plus
Responsibilities
- Prioritize, research, and write responses for a high volume of AP/AR inquiries created by suppliers and employees in operations.
- Escalate issues to management when necessary.
- Review corporate documentation to ensure compliance and validate accuracy to avoid potential fraud.
- Have an understanding of vendor corporate status for 1099 process.
- Strong attention to detail-to capture potential fraud.
- Display a strong commitment to providing excellent customer service, including resolving issues timely and influencing the resolution of issues when responsibility falls outside of Payables.
- Manages customer/vendor relations and ensure vendor compliance. Reconciliation of vendor statement of accounts for multiple vendors.
- Provides accounting assistance to operations staff; responds to accounts payable or receivable questions/concerns to meet business needs.
- Assists with other ad hoc requests or projects as needed and performs other responsibilities as assigned by the Supervisor, Manager or Director.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Support Activities for Transportation
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
