Accounting Assistant Generalist

LAMMICO•Metairie, LA

About The Position

Performs general accounting functions and customer services calls related to premium customer service functions for the Company and the RRG subsidiary. The employee will be responsible for assisting in general accounting functions, such as accounts receivable and accounts payable back-up, invoicing, and banking activities, as well as assisting insureds with questions regarding payments to LAMMICO; its bank lockbox, invoice questions, assistance with online and premium finance payments or financing. The employee will work in a team environment with members of the Finance department and with other departments in the organization such as the Underwriting and IT departments, researching and resolving the proper application of premiums to policies and to resolve issues with online payments.

Requirements

High school diploma or Associate Accounting Degree
Prior experience working in an accounting department
Strong customer focus and team orientation
Understanding of internal controls
Ability to appropriately manage confidential and sensitive company and insured information
Excellent communications skills with the ability to interact and collaborate effectively with employees at all levels within the organization
Ability to manage customer service calls from insureds and provide excellent customer service to both internal and external customers
Ability to manage time, set priorities, and work independently
Proficiency in the use of Microsoft Office programs, including Teams

Nice To Haves

Insurance industry experience
Accounts Receivable and Payables experience
Three years general accounting experience
Working knowledge of Medical Professional Liability products/coverages
Working knowledge of the OASIS System (core system)
Experience with Workday accounting system

Responsibilities

Works in a cooperative manner with management, coworkers, customers, and vendors; seeks to support LAMMICO’s mission and vision in daily operations
Meets assigned target dates and objectives; helps ensure that department quality, service, and productivity standards are met.
Will prepare monthly deductible billing, ensuring invoices and supporting documentation is mailed timely to insureds and payments are properly posted and deposited. Work under the direction of Senior Accountants on any issues, past due payment calls or notices, and customer service calls related to deductibles
Maintain and audit the listing of insureds with Letters of Credit and correspond with the Underwriting department on any issues, follow-up with insureds on renewals of Letters of Credit
Reconcile loss fund accounts in Workday accounting system and communicate with Senior Accountant regarding any account balance deficiencies
Deposit and log all miscellaneous deposits received
Responsible for daily insured invoice process
Serve as a back up for insured premium receivable posting and daily cash balancing activities
Serve as a backup for accounts payable processing in Workday accounting system
Update the daily cash activity for subsidiary companies
Answers calls daily from insureds related to payments and payment related issues
Works with the Finance, IT and Underwriting Departments to investigate and resolve customer payment related issues
Assists customers with service issues from the current online payment vendor
Maintain a strong working relationship with the online payment provider
Understand the various finance options and be able to assist customers with questions
Directs customer service issues that are not payment related to the appropriate department
Timely follow up with insureds on payment related issues
Responsible for working with the bank on premium related payment issues
Responsible for researching issues with the online payment company vendor using their reports platform and working with key individuals at the vendor
Suggests and implements new controls and process improvements in the customer service and online payment areas
Assists in the annual financial statement audit and state examinations by providing necessary documentation and testing support, as well as answering questions
Printing of invoices for customers who request copies
Responsible for learning the OASIS core operating system- Accounts Receivable function
Serve as a back up for cash reconciliations in Workday
Review of vendors and insureds for compliance with OFAC regulations by utilizing the compliance software
Other responsibilities and special projects as assigned
Other reporting as required by the VP of Finance and Controller
Serve as a back up to the Insurance Payable functions
Serve as a back up for certain banking activities
Serve as a back up to the Sr. Accounting Assistant
Other account reconciliation functions as needed
Assists Sr. Accounts Receivable Coordinator as needed
Assists with testing of Core Operating system upgrades