Accountant III - Hotline CSR

TX-HHSC-DSHS-DFPS•Austin, TX

16d

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. If you are bilingual in English and Spanish and have experience in customer service, accounting, bookkeeping, or cash-handling, this job opportunity is for you. You will work in the Chief Financial Office’s Accounting Department to:Answer incoming client calls and make outbound phone calls regarding client account information.Verify the accuracy of client account information and request workflow logs to address discrepancies.Monitor the progress of workflow log requests from clients, entered into the Accounts Receivable Tracking System (ARTS).Communicate with internal and external accounting teams via phone, email, and MS Team meetings.You will need at least three years of experience in customer service, call center, accounting, bookkeeping, or cash-handling experience using an automated accounting system. You will need at least three years of experience using Microsoft Office Suite.

Requirements

Bilingual in both English and Spanish.
Three years of experience in customer service or call center.
Experience using automated accounting or customer database systems.
Experience with MS office suite (Word, Excel, Outlook, Teams).
Excellent written communications as observed by detail and completeness of information provided on the state application.
Three years of on-the-job experience in accounting, finance, or cash-handling or related fields. Higher-level education in the financial field may be substituted for work experience on a year-to-year basis.
Knowledge of policies and procedures for handling funds including reconciliation.
Skill in customer service, cash handling or fund processing.
Skill in the use of office equipment, computers, and various software applications.
Skill in problem identification and resolution.
Ability to interpret and apply accounting data and work accurately with numerical detail.
Ability to work within established deadlines and ability to prepare accurate reports.
Ability to communicate effectively and professionally with clients, providers, agency staff, and others.
Ability to work under moderate supervision with limited latitude for the use of initiative and independent judgment.

Nice To Haves

State or Governmental accounting preferred.
Ability to work closely on a team with varying personalities to meet hard deadlines in an ever-changing environment.
Professionalism:Demonstrate consideration and respect for others in the workplace. Ability to remain calm and composed in stressful work situations.

Responsibilities

Answer inbound calls from clients who were overpaid Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits. Provide account information to clients using various databases. Verify client account accuracy and update information as requested or needed.
Make outbound calls to clients to provide account details and answer inquires received via voicemail.
Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, retrieve after hours voicemails, and return client calls as needed.
Process Fair Hearing Appeal requests, disputes of liability, and documentation of bankruptcy.
Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements, and one-time debit requests from Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) overpaid clients.
Create, work, and monitor the progress of client workflow logs via the Accounts Receivable Tracking System (ARTS) for claim changes, reviews, and refund requests.
Backup to the following tasks: Prepare refund requests, SARS, and fund moves sent to ARTS Corrections inbox. Complete Provider Claim setups sent to ARTS Claims inbox.
Assist with State Reviews and requests sent to ARTS Projects inbox. Assist with New ARTS user setups, ARTS password resets, and TOP file uploads/downloads.
Cross train in other areas of the Accounts Receivable Department to aid as a backup as needed and assigned by management.Work on special assignments as determined by management to accommodate business needs and deadlines.