Account Verification Specialist I

Bankers Trust • Des Moines, IA

414d • $44,200 - $51,480

About The Position

The Account Verification Specialist I at Bankers Trust is responsible for conducting account verification functions for the bank. This role involves researching customer and business accounts to verify banking relationships for various applications, processing charge offs, payments, and disputes, and ensuring compliance with regulations. The position emphasizes superior customer service and collaboration with internal and external stakeholders.

Requirements

• High school diploma or GED preferred.
• At least two years of bank operations experience required.
• Prior experience with collection and garnishment/levy processing preferred.
• Attention to detail is a critical skill.

Responsibilities

• Completes all account verifications according to regulations and verifies proper authorization was received and correct information was provided before releasing information.
• Processes all charge off requests and charge off payments.
• Processes garnishment and levy orders based on precise court orders or other legal document instructions within specified time frames.
• Conducts research, makes balance entries to customer accounts, and responds to customer inquiries.
• Resolves complex issues that require escalation to managerial and/or in-house General Counsel intervention or involve other process areas.
• Monitors the regulatory environment to stay abreast of internal and regulatory compliance requirements and participates in development of communications pieces and materials regarding employee garnishment and related matters.
• Maintains all appropriate department logs for archived information pertaining to verifications, garnishments, levies, and charge offs.
• Performs other duties as assigned.

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for childcare, student loan payments, gym memberships, pet insurance, and more.
• Team Member Banking - a suite of products and services with special benefits for employees
• Hybrid work schedule eligibility

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED