Account Technologist

Applied Materials•Santa Clara, CA

15d

About The Position

Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks. As the customer technology expert for at least one class of processes, guides technology development and transfer. Integrates customer technology requirements into internal product roadmap. Resolves complex field process issues utilizing systematic troubleshooting methodology. Create a mechanism to communicate issues and track progress. Use sound statistical techniques like DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages. Responsible for customer demos, including defining demo conditions, wafer processing and analyzing results. Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT's product and technical reputation. Works with business unit in technology development and transfer to customers including customized process development. Plans unit process sequence based on customer requirements. Takes ownership of delivering the required solution to the customers that meets specification. Takes the lead in positioning new technologies to customers utilizing technical information from divisions. May form strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs. Makes management level presentations. Participates in defining product strategy, identifying gaps. Provides feedback on process and hardware improvements to meet customer roadmap requirements. Keeps abreast of new developments that directly impact unit processes. Participates in publishing in ET conferences and journals. Demonstrates depth and/or breadth of expertise in own specialized discipline or field Interprets internal/external business challenges and recommends best practices to improve products, processes or services May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Communicates difficult concepts and negotiates with others to adopt a different point of view

Responsibilities

Management of install Base and new products Application Performance
Drive Customer Satisfaction & Identify Business Risks
Guide technology development and transfer
Integrate customer technology requirements into internal product roadmap
Resolve complex field process issues utilizing systematic troubleshooting methodology
Create a mechanism to communicate issues and track progress
Use sound statistical techniques like DOEs (Design of Experiment) to quickly determine root cause and action plans
Communicate learnings to strengthen the product packages
Responsible for customer demos
Assist account teams in managing the customer account
Enhance customer satisfaction and increase AMAT's product and technical reputation
Work with business unit in technology development and transfer to customers including customized process development
Plan unit process sequence based on customer requirements
Take ownership of delivering the required solution to the customers that meets specification
Take the lead in positioning new technologies to customers utilizing technical information from divisions
Form strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs
Make management level presentations
Participate in defining product strategy, identifying gaps
Provide feedback on process and hardware improvements to meet customer roadmap requirements
Keep abreast of new developments that directly impact unit processes
Participate in publishing in ET conferences and journals
Demonstrate depth and/or breadth of expertise in own specialized discipline or field
Interpret internal/external business challenges and recommends best practices to improve products, processes or services
Lead functional teams or projects with moderate resource requirements, risk, and/or complexity
Communicate difficult concepts and negotiates with others to adopt a different point of view