Account Support Specialist

Commerce Bank-posted 2 months ago
$20 - $26/Yr
Full-time • Entry Level
1,001-5,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The main purpose of this job is to support Commercial Contract clients in a variety of ways including assisting with the underwriting of new applications and contracts, account setup, maintenance, product changes, contract modifications, pricing changes, validations and other account changes.

  • Complete both credit support and onboarding tasks.
  • Assist with the underwriting of applicants for clients, ensuring compliance with all risk and regulatory guidelines.
  • Complete verification of the credit process to ensure document integrity.
  • Notify clients within regulatory timeframe regarding account status: approval, decline, and counteroffer.
  • Board and verify all new and existing accounts via manual entry or excel macros with high degree of accuracy.
  • Validate the accuracy of data for contract clients to the system of record.
  • Research, build and verify additional card requests to client specifications.
  • Respond accurately to external and internal customers' questions/requests via phone/email while maintaining Service Level Agreements (SLAs).
  • Provide high touch customer service that reflects empathy and a positive attitude.
  • Work independently to research and address complex tasks and issues.
  • Perform other duties as assigned.
  • Clear understanding of the complexities of the card products and systems.
  • Strong understanding of regulatory and compliance requirements.
  • Ability to analyze multiple and diverse sources of information before moving to a solution.
  • Show good judgement in maintaining priorities related to Credit Support and Onboarding responsibilities.
  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.
  • Motivated and organized self-starter with strong attention to detail.
  • Ability to remain adaptable and resilient to situations with an optimistic outlook.
  • Advanced ability to navigate computer systems effectively.
  • Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook.
  • Associate’s degree or equivalent combination of education and experience preferred.
  • 2+ years related banking and/or card industry experience required.
  • Employer sponsored health, dental, and vision insurance.
  • 401(k).
  • Life insurance.
  • Paid vacation.
  • Paid personal time.
  • Career development.
  • Education assistance.
  • Voluntary supplemental benefits.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Support Specialist Resume Examples
•
Customer Support Specialist Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service