Account Support Representative

Enlyte

1d•$12 - $16

About The Position

We’re looking for a customer-focused Account Support Representative to support our post-sales experience. In this role, you’ll serve as a key connection point between our customers, internal teams, and external partners—ensuring requests are handled efficiently, accurately, and with a high level of care. You’ll manage a variety of inbound and outbound service interactions, resolve account and billing inquiries, and collaborate cross-functionally to deliver timely solutions that strengthen customer relationships.

Requirements

1+ years of experience in customer service, customer support, sales operations, call center, or related role
Experience handling customer inquiries via phone, email, or other communication channels
Strong organizational skills with the ability to manage multiple requests simultaneously
Proven ability to document customer interactions clearly and accurately in internal systems
Proficiency with basic computer applications and databases (CRM experience preferred)
Strong verbal and written communication skills
Ability to work independently while also collaborating effectively with cross-functional teams
High school diploma or GED required
Associate’s or Bachelor’s degree in business, communications, or a related field preferred but not required

Nice To Haves

Experience supporting post-sales or account management functions
Familiarity with billing, payment processing, or credit resolution
Experience working in a fast-paced, customer-facing environment

Responsibilities

Serve as a primary point of contact for customers, sales teams, and service partners regarding post-sales inquiries
Handle a wide range of inbound and outbound service requests, independently or in collaboration with internal teams
Research, prepare, retrieve, and manage documentation related to customer accounts, products, and service inquiries
Accurately document customer interactions and actions taken within internal databases and systems
Maintain up-to-date account information by filing, managing, and reviewing customer documentation and forms
Schedule field sales or service visits and escalate issues to internal or external partners as needed
Respond to requests for additional company materials or information
Track customer interactions and follow-ups to ensure timely resolution
Resolve customer billing, payment, and credit-related issues professionally and efficiently