Account Support Representative (ASAP Start)
About The Position
Want to be a key player in keeping logistics running smoothly for a fast-growing freight brokerage? As an Account Support Representative at KCH Transportation, you will support our day-to-day operations by managing scheduling, tracking, and account data while ensuring shipments and customer communications stay on point. You will partner closely with the Account Management team to keep operations seamless and customers informed. This role is ideal for someone organized, proactive, and detail-oriented, and someone who thrives on keeping processes running smoothly and making a visible impact every day.
Requirements
- Highly Organized: Keeps tasks and information structured and accurate.
- Detail-Oriented: Ensures precision in scheduling, data entry, and documentation.
- Multitasker: Manages competing priorities effectively without losing focus.
- Dependable: Shows initiative and reliability in completing tasks and supporting the team.
- Communicator: Delivers clear, professional written and verbal communication.
- Coachable: Open to feedback and eager to improve skills and processes.
- Team-Oriented: Works collaboratively with others and brings a problem-solving mindset.
- Tech-Savvy: Proficient in Microsoft Office and able to pick up new systems quickly
Responsibilities
- Coordinate Scheduling: Manage pick-up and delivery scheduling to ensure shipments move efficiently.
- Provide Tracking Updates: Communicate relevant tracking information to Operations teams and customers as needed.
- Maintain Accurate Data: Keep TMS portal information up to date for both internal systems and external customer boards.
- Organize Documentation: Retrieve, organize, and manage required shipping and billing paperwork.
- Support Account Management: Assist the Account Management team with all back-end account tasks to ensure smooth operations.
- Communicate Effectively: Collaborate with internal teams and customers to maintain account accuracy and timely service.
Benefits
- Health
- Dental
- Vision
- 401k Matching
- PTO
- Paid Holidays
- & More!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
