Account Support Representative

RG Barry Brands • Boston, MA

114d

About The Position

The Account Support Representative is responsible for having a deep understanding of the customer order life cycle, from receipt to fulfillment to shipment, and everything in between. This role will gain a strong working knowledge of operations, partnering daily with such areas as Supply, Logistics and Compliance. The role of Account Support Representative will oversee the execution of a high volume, complex and dynamic order book for our three brands – Dearfoams, Baggallini and Columbus Product Group.

Requirements

• Requires a minimum of bachelor’s degree with 2-5+ years of Account Support/Customer Service or equivalent experience.
• Ability to build strong internal and external relationships and partner collaboratively.
• Ability to be flexible, learn quickly and adapt to change.
• Ability to keep track of, and follow through on, multiple situations or issues at a time.
• Needs to be motivated, with an ability to work independently, and as a part of a team.
• Must have excellent organizational and time management skills.
• Must be comfortable in a fast-paced, evolving work environment with shifting priorities.
• Excellent written, verbal, and visual communication skills.
• Strong problem-solving mindset with attention to detail.
• Experience with Microsoft Suite and Artificial Intelligence Tools, Exenta knowledge is a plus.
• Alignment with RG Barry’s values of trust, ambition, inclusion, creativity, responsibility, and teamwork.

Responsibilities

• Manage the daily execution of the orders within your assigned account base. Analyze shipment potential, proposing execution recommendations or solutions, juggling multiple priorities, working to achieve key customer and corporate milestones, creative problem solving, collaboration with other departments and communicating results.
• Process of new orders in a timely manner, which can arrive in multiple ways (EDI, B2B, Manual, Uploads) and with both immediate and future ship dates. Resolve any receipt issues (from pricing to supply and anything in between), sometimes working with Supply Planning, IT and others to do so, and communicating results, and recommended next steps as needed, to Sales and the Customer.
• Foster key sales partnerships through regular communication, aligning on account execution, addressing issues and opportunities and determination of best practices for the account. Act as your Sales reps eyes and ears as their internal liaison, working with other departments to resolve or act on their requests.
• Drive executions of account orders and to ensure their expectations are met or surpassed. Act as the internal point of contact for your assigned accounts, addressing their requests and collaborating with sales on communication with them.
• Assist with developing and/or providing critical feedback on new initiatives, new process development or existing process enhancement, for overall improvements or for those specifically related to your accounts.
• Collaborate with key departments such as Inventory Management, Credit, DC, Production, Transportation, etc. to proactively identify opportunities which will improve order flow and, also, working with them reactively on issues (including root cause analysis, immediate and future resolution).

Benefits

• Medical
• Dental
• Vision
• Short Term Disability (100% Company Paid)
• Long Term Disability (100% Company Paid)
• Basic Life Insurance (100% Company Paid)
• Voluntary Life Insurance
• Accident
• Critical Illness
• 401(k) with Company Contributions
• Legal and Identity Theft Coverage
• Generous Team Member Discount
• Education Assistance
• Scholarships for Team Member’s Children
• 8 Paid Holidays
• One Week of Paid Summer Vacation
• One Week of Paid Winter Vacation
• Generous PTO
• Hybrid Work Schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees