Account Support Representative (ASR)

BillionToOne • Philadelphia, PA

71d • $106,575 - $120,933

About The Position

The Account Support Representative (ASR) plays a key supporting role within the regional sales team, assisting in the management and growth of accounts across the entire region. This individual will support field sales representatives, provide exceptional customer support, and help maintain strong client relationships. The Account Support Representative will also provide coverage in open territories, ensuring continuity of service and sales activity. This is a field sales position and reports to a Regional Manager - Prenatal.

Requirements

• Bachelor's degree required, preferably in a science, healthcare, or business-related field.
• 1+ years of experience in a sales support or customer-facing role; healthcare or medical sales background strongly preferred.
• Excellent communication and organizational skills.
• Self-motivated, team-oriented, and adaptable to shifting priorities.
• Proficiency in Microsoft Office (Excel, PowerPoint), Google Suite, and CRM systems like Salesforce.
• Willingness to travel regionally to support field coverage, up to 50% travel required.

Nice To Haves

• Experience in a start-up environment
• Women's Health Background
• Clinical laboratory experience
• Convertible book of business

Responsibilities

• Provide regional assistance by supporting the daily needs of the sales team across the assigned territory.
• Maintain and strengthen relationships with existing customers through proactive account support.
• Assist with onboarding and training new customers, addressing inquiries, and resolving issues to ensure satisfaction.
• Act as a liaison between customers, sales representatives, and internal departments to ensure timely follow-up and issue resolution.
• Provide coverage for open territories, including in-person or virtual customer meetings as needed.
• Coordinate sample logistics, marketing materials, and other operational tasks as needed.
• Collaborate closely with internal departments such as marketing, sales operations, and customer support to ensure seamless service delivery.

Benefits

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Competitive base pay, generous equity options offering, corporate bonus program, industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees