Account Support Representative 4

Enlyte•Tampa, FL

1d•$16 - $23•Remote

About The Position

The Account Support Representative 4 serves as a key liaison between customers and internal teams, handling diverse post-sales service functions through both inbound and outbound communications. This role requires independent problem-solving abilities while maintaining exceptional customer service standards. This is a remote position but candidate must live in the Tampa Bay Area.

Requirements

High School Diploma/Equivalent
Miniumn of 4 years experience in Workers Compensation Claims and Revenue Cycle Management
Strong communication and customer service skills
Ability to work independently while collaborating effectively with teams
Excellent documentation and record-keeping abilities
Problem-solving skills with attention to detail
Proficiency in database management and information systems
Strong problem-solving and analytical skills

Responsibilities

Customer Interaction Management: Directly engage with customers, sales representatives, and service teams to address provider payment inquires and service needs.
Request Processing: Independently handle customer and internal partner requests, collaborating with cross-functional teams when necessary.
Documentation Management: Prepare and retrieve documentation related to customer accounts and payment inquiries.
Account Information Integrity: Ensure accuracy of account information through regular updates and proper filing/management of customer documentation and forms
Record Keeping: Maintain comprehensive notes and information regarding payment inquiries from various providers.
Billing Resolution: Resolve customer billing disputes, payment issues, and credit problems