Account Support Coordinator (Medical Billing)- hybrid schedule

OrthoCarolina•Charlotte, NC

3d•Hybrid

About The Position

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us We are seeking an Account Support Coordinator to work with our team in the OrthoCarolina Business Office. This position is a hybrid schedule with rotating days in the office depending on department needs. The Account Support Coordinator position is responsible for monitoring unpaid, true account balances beginning at age 60 days to ensure that insurance claims have been filed and paid. Follows up on unpaid claims to identify reasons for non-payment. Pre-certification and benefit verification may be required. With expert physicians and care providers in locations throughout our region, OrthoCarolina is one of the nation’s leading orthopedic practices and your destination for comprehensive orthopedic care. We bring expertise in the areas of foot and ankle, hand, hip and knee, shoulder and elbow, spine, sports medicine and pediatrics to offer a continuum of care unmatched in our region — and throughout the country. OrthoCarolina. You. Improved.

Requirements

Skills Customer Satisfaction, Problem Solving
Education High School
Work Experience Customer Service Experience, Healthcare Experience

Responsibilities

Identifying and correcting internal problems within assigned accounts to expedite payments from insurance companies.
Serves as liaison between patient and insurance companies.
Performs month-end closing on routine schedule with other patient account reps.
Substitutes in other areas of the business office as needed.