Account Support Associate

Ernst & Young • Greenville, SC

395d • $52,800 - $95,900

About The Position

The Account Support Associate (ASA) at EY plays a crucial role in project management and engagement coordination for key account client-serving teams. This position involves working closely with high-level professionals to drive efficiencies in service delivery while maintaining high-quality standards. The ASA is responsible for managing multi-location engagements, stakeholder expectations, and engagement economics, while also acting as a central point of contact for assigned engagements.

Requirements

• A minimum of 4 years professional work experience
• Financial analytics, business development and project management experience
• Prior direct client service experience is a plus
• Bachelor's degree or equivalent work experience
• Strong data analytics and excel skills (e.g. - pivot tables)
• Strong organizational, analytical, mathematical, project management and customer service skills
• Excellent verbal and written communication skills
• Ability to address all relevant information/data and develop practical approaches to solving problems
• Proficient in standard and service line-specific software applications and databases

Nice To Haves

• Good attention to detail
• Excellent listening, influencing, interpersonal and presentation skills
• Proven ability to work independently with minimum supervision
• Ability to effectively manage concurrent projects and prioritize multiple tasks
• Competent at meeting tight deadlines and performing high-quality work

Responsibilities

• Coordinate and manage multi-location engagements
• Proactively contribute to engagement/account team meetings with strategic client and industry insights
• Proactively identify project risks and opportunities for improving processes
• Act as the knowledge manager for the engagement team, managing internal databases and/or portals
• Manage stakeholder expectations, project plans and communications, and provide status updates
• Complete ownership of engagement economics, collaborating with relevant team members to resolve issues
• Develop strong working relationships with external client personnel
• Act as a central point of contact for the assigned engagement(s)
• Gain in-depth knowledge about the services the engagement provides
• Collaborate with the account team, business development and resource management teams
• Coordinate risk management processes
• Monitor and track engagement processes such as SEC filings

Benefits

• Comprehensive compensation and benefits package
• Medical and dental coverage
• Pension and 401(k) plans
• Flexible vacation policy
• Time off for designated EY Paid Holidays
• Winter/Summer breaks
• Personal/Family Care leave
• Other leaves of absence for well-being support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree