Account Support Associate - Senior Associate

Ernst & Young LLP • Minneapolis, MN

70d • $56,600 - $102,700

About The Position

The Account Support Associate (ASA) position specializes in 'end-to-end' project management services offered at various levels within the firm's client service space, to benefit the account and engagement teams, as well as its business process operations at the market segment, region, and America's leadership levels. By doing so, the ASA practice enables leverage to improve financial and delivery performance of the firm and provides the following three pillars of impact: (1) value added to client service professionals through increased pipeline in sales, (2) increased margin through cost benefit, and (3) reduced risk through enhanced quality and efficiency. The Senior ASA functions as an essential and integral member of any of the teams mentioned above and operates with strong professional maturity and executive presence. The essential functions of a Senior ASA are highly complex in nature resulting from alignment to large G360 accounts, portfolio of multiple accounts in varying sizes, or working alongside service-line or region leadership. Specific activities may vary based on the needs of the engagement, account, or service-line / region.

Requirements

• Ability to effectively manage stakeholder expectations, concurrent projects, and prioritize multiple tasks and competing deadlines.
• Strong executive presence with listening, influencing, and excellent interpersonal skills.
• Excellent presentation skills with ability to summarize essential information for executives.
• Strong organization, analytical/math, attention to detail, prioritization, project management and client service skills.
• Effective delegation and time management skills, including ability to supervise offshore resources.
• Solution oriented; address all relevant information/data and develop practical solutions.
• Strong critical thinking skills with creative and curious approach to tackle complex challenges.
• Strong knowledge of service line and engagement, and of the firm's structure, key personnel and organizational policies/procedures.
• Perform high-quality work and apply diligence in follow up.
• Effectively summarize and conclude on work, applying appropriate documentation standards.
• Protect confidential and proprietary information.
• Master use of intermediate functions of firm standard and service line-specific software applications.
• Often work at client location; may require travel.
• Bachelor's degree or equivalent work experience.
• Prior project management experience.
• Preferred experience in a professional services environment.
• Approximately 5-7 years in a related field.

Responsibilities

• Add value and improve margin through reduction of time that firm executives spend on coordination and project management activities.
• Transfer non-technical tasks and enable client service professionals to reinvest time in technical service deliveries, pipeline/sales growth, and other client-related activities.
• Participate actively in executive meetings, from building agenda to action items/milestones management.
• Increase cost efficiencies for the account teams resulting from skillful facilitation and enablement of offshore resources.
• Operate as a single point of contact for day-to-day coordination of client service professionals and deliverables.
• Streamline all communications and team processes for increased efficiencies.
• Function as a subject matter resource for firm tools and maintain process documentation for enhanced knowledge sharing.
• Perform due diligence work to ensure adherence to regulatory and compliance requirements.
• Provide in-depth analysis on engagement economics and other financial analytics.
• Contribute to the ASA practice development through active participation in onboarding, training, and coaching of new and existing members.

Benefits

• Comprehensive compensation and benefits package based on performance.
• Base salary range for this job in the US is $56,600 to $102,700.
• Base salary range for New York City Metro Area, Washington State and California is $67,900 to $116,700.
• Medical and dental coverage, pension and 401(k) plans.
• Wide range of paid time off options.
• Flexible vacation policy allowing you to decide how much vacation time you need.
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees