Account Support Advisor

GreatAmerica•Cedar Rapids, IA

64d•Hybrid

About The Position

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We Are Looking to Add a Key Member to Our Account Support team! No two days are the same for this role. As an Account Support Advisor, you are responsible for managing a variety of incoming interactions to assist our customer base, including End User interactions, collections, and Customer relations within granted authority levels. Some inbound inquiries may include tasks such as invoicing, taxation, agreement terms, updating account information, and payment terms. An Account Support Advisor actively participates in the achievement of team and company goals. Additional responsibilities include payment processing, transfer & assumptions as well as calculation and explanation of end of term options. An Account Support Advisor would accurately respond to customer inquiries, complaints and requests while displaying a personable approach when handling each type of customer in a timely manner. For every interaction we encourage creativity and innovative thinking to provide a mutually beneficial solution. All Account Support Advisors must follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards.

Requirements

High School graduate or equivalent
Detail Oriented
Ability to Multi-Task
Decision Making
Collection Skills
Cross Training
Time Management
Accountability
High Level of Written and Verbal Communication Skills & Customer Oriented
Complaint Resolution
Resolution of Mathematical Errors

Nice To Haves

Customer Service experience preferred
Microsoft Office Suite
Salesforce experience is desired

Responsibilities

Inbound customer service interactions with the goal of one call resolution
Ability to provide professional oral and written correspondence with all internal and external customers, as well as cross functional positions
Consultative approach to identify appropriate solutions
Understand the various types of agreements and the end of term process for each
Consistently meets or exceeds daily core responsibilities
Completion of basic team tasks
Understand and abide by account security procedures for all interactions
Effectively communicates with fellow ASA’s to coordinate workflow and coverage needs

Benefits

Competitive Compensation
Monthly Bonuses for Eligible Employees
401(k) and Company Match
Annual Profit Sharing
Paid Time Off
Paid Vacation - starting at 80 hours annually for employees in their first year of service.
Paid Sick Days - Ten (10) per year with a conversion option for unused time.
Ten (10) Paid Holidays per year
Gym Reimbursement
Health Insurance
Dental Insurance
Vision Insurance
Short-Term and Long Term Disability
Company Paid Life Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Employee Assistance Program
Parental Leave
Tuition Assistance
Networking Opportunities
Leadership Development Opportunities
Paid Parking
Service Awards
Hybrid work arrangements
Business casual environment
A strong organizational culture focused on our greatest asset: you !