Account & Supplier Risk Investigator I
About The Position
Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. We are a dedicated team focused on protecting our customers, partners, and business from unauthorized account access and fraudulent activity. We continuously monitor account and supplier behaviors to detect high-risk activities and take immediate action to safeguard security. In an ever-evolving landscape, flexibility is key-fraud never stops, and neither do we. Our global operations team, which includes investigators in the US, EU, and India, provides 24/7 coverage, requiring flexible scheduling. We value diverse strengths and the unique contributions of every team member. If you're passionate about making an impact with a leading consumer brand in the dynamic travel industry, this is the perfect opportunity for you. In this role you will:
Requirements
- Previous experience in eCommerce, risk management, KYC, or online fraud prevention is a plus
- Strong analytical and problem-solving skills
- Strong attention to details and ability to identify patterns
- Familiarity with SQL, QueryBook, or Splunk is an advantage
- Fluent in English, both verbal and written
- Excellent interpersonal communication skills with the ability to effectively engage internal and external stakeholders
- Self-motivated with a commitment to continuous improvement
- Able to handle multiple assignments independently in a fast-paced environment
- Enjoy collaborating within a creative, adaptable team in a constantly evolving organization
- In-office presence is required during the initial 3 months of training and ramp-up phase
- After training, you'll transition to a hybrid schedule, including mandatory attendance in the office to ensure timely development, improved communication, and strong team relationships
- Flexibility to work shifts, including weekends, non-business hours, and holidays
- To be considered, internal candidates should be consistently meeting or exceeding performance expectations in their current role
Responsibilities
- Manage multiple real-time work queues, making independent and accurate decisions regarding high-risk behaviors across Expedia Group accounts and supply partners
- Consistently meet or exceed performance standards for productivity, quality, and efficiency
- Stay current on trends and best practices in the account and supplier risk space
- Identify and suggest areas where efficiency and process improvement are needed within own work area
- Execute pre-written basic SQL queries and reporting tools (QueryBook, Splunk)
- Participate in supplemental learning and coaching activities in office, including in-office classroom sessions when needed
Benefits
- We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
- Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program.
- To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
No Education Listed
