Account Supervisor - Armed (Captain)

Allied Universal•Von Ormy, TX

About The Position

G4S Secure Solutions (USA) Inc. provides rewarding careers that give you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description G4S Secure Solutions (USA) Inc., an Allied Universal® Company, is hiring a Captain. The role of the Captain is to oversee the day-to-day operations of supervision and program leadership of all Officers in their assigned locations for transportation and stationary/remote guarding services. The Account Supervisor is responsible for all matters concerning oversight of dispatch operations. This position will supervise Site Supervisors (2nd Line) as well as overseeing the missions/tasks ensuring they are started and completed in a timely manner. The Account Supervisor serves as a liaison between company and customer first line supervision and management team and is responsible for ensuring that the desired level and quality of security services are provided and that compliance with all issued directives and state laws is maintained.

Requirements

Must possess a high school diploma or equivalent
Must be able to pass any State-required training or other qualifications for licensing
Must be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must possess a minimum of three (3) years of experience as a law enforcement officer or military police or security officer engaged in functions related to civil or administrative correctional operations
Must possess a minimum of two (2) years driving experience
Demonstrated successful prior supervisory/management experience in a security environment
Must be at least 21 years old or minimum required by the state, if higher
Must be able to read, understand, and comprehend legal regulatory rulings and guidance
Effective oral and written communication skills; able to write informatively, clearly, and accurately
Planning and organizing skills
Proficiency with Microsoft Office applications
Problem solving and active listening skills
Assess and evaluate situations effectively; able to synthesize facts, concepts, and principles
Able to mediate conflict with tact, diplomacy
Team leadership skills; coaching, mentoring, motivating others
Setting and achieving goals
Attention to detail

Nice To Haves

Possession of a current and valid Commercial Driver’s License with a Passenger endorsement
Fluency in multiple languages (reading, writing, and speaking)
Possession of an active federal clearance

Responsibilities

Directly supervise and evaluate supervisors; assign specific tasking and projects for completion to the supervisors; provide periodic verbal and/or performance evaluations of each supervisor and officers to the Operations Manager; interface with customer supervisors, Operations Manager, Fleet Manager, and Project Manager; clearly articulate directives, policies, and procedures to subordinate
Liaison with Shift (1st level) and Site (2nd level) supervisors; frequent meetings with customer supervisors concerning operational and personnel issues
Training management: ensure that project training program is compliant with policy and procedures, client contract requirements, and state/local regulations
Assist with reviews/audits of operational programs; assist with reviews of operational programs to ensure compliance with Performance Work Statement (PWS), state, federal and policies and procedures
Reporting: assist in providing and analyzing daily/weekly/monthly status reports to the Operations Manager and/or Program Manager as directed
Safety management: ensure safety practices are in place at work sites; locally manage and conduct program management of all safety related matters to include a driver safety program, bloodborne pathogen, and airborne particulates awareness and safety training
Enforce contract specifications as defined by operational requirements under the Performance Work Statement
Direct the observation, supervision, instruction, and coordination of dispatches to meet assignments
Direct the development of more efficient and effective methods and procedures for transport and guard operations
Assess operational needs and make recommendations to the Operations Manager on developing and implementing corrective measures
Perform transport missions and guard-level duties as needed per client request for on-demand services which may occur during overnight hours, weekends, and holidays