Account Specialist (Remote)

Accuris

10d•$65,000 - $75,000•Remote

About The Position

The Account Specialist supports the renewal process for a high-volume portfolio of customer accounts. This role focuses on executing established workflows, maintaining accuracy in pricing and account data, and supporting timely renewal completion and ongoing account support. This position is ideal for someone who is highly adaptable, detail-oriented, organized, and comfortable working within structured processes that frequently change due to department needs.

Requirements

Strong attention to detail and organizational skills
Ability to follow structured processes and workflows
Strong analytical and problem-solving skills
Clear written and verbal communication
Comfort working with multiple systems and tools
Ability to work in a fast-paced environment where procedures are rapidly changing to meet program needs

Nice To Haves

Bachelor’s Degree preferred
3 - 5 years of experience in customer support, sales, operations, or administrative roles
Experience with CRM, ERP, or quoting systems
Intermediate Microsoft Excel skills (basic formulas, data organization)

Responsibilities

Process assigned renewal accounts using established workflows
Prepare and validate pricing quotes based on defined guidelines
Ensure accuracy of account data, pricing, and renewal details
Track renewal progress and follow through on required steps to completion
Respond to customer inquiries related to renewals, addons and customer questions, using provided resources and templates
Escalate complex or non-standard issues to senior team members
Support clear and timely communication to ensure a smooth renewal experience
Follow standardized procedures and documentation for all renewal activities
Identify situations that don’t follow standardized procedures and adapt the processes to meet the need
Utilize training materials and knowledge tools to complete tasks efficiently
Maintain organized records and update systems consistently
Partner with team members to ensure continuity and coverage across accounts
Participate in training and onboarding activities
Share feedback on process gaps or inefficiencies observed during daily work