Account Specialist Jacksonville FL

Bank of America • Jacksonville, FL

9d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for working with clients on pre charge off and post charge off collections needs, up to and including repossession assignments. Key responsibilities include managing more complex account relationships with an emphasis on legal matters, resolving client complaints, and leading team members. Job expectations include applying knowledge across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching capabilities.

Requirements

• 1 year collections call center experience
• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Interpret Relevant Laws, Rules, and Regulations
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Liquidity Management
• Client Management
• Collateral Management
• Credit and Risk Assessment
• Customer and Client Focus
• Fiscal Responsibility
• High School Diploma / GED / Secondary School or equivalent

Responsibilities

• Contacts delinquent, charged-off or high-risk clients in order to secure payment and determine reason for delinquency on active accounts
• Works with clients to establish full balance repayment plans or settlements
• Serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, and settlements
• Ensures document compliance and security perfection as well as collateral monitoring and maintenance
• Executes procedures to meet production deadlines, successfully executes service level agreements, and manages relationships within the internal department and with business partners
• Works in ownership-based collection environments conducting special research and other project assignments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees