Account Specialist, Playbook 365

Travel + Leisure Co.•Orlando, FL

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Playbook365 is a leading sports event management technology platform dedicated to transforming how tournaments, leagues, and organizations operate. Our all-in-one software simplifies registration, scheduling, communication, and data management—helping directors, coaches, and families experience sports the way they should be: connected, organized, and fun. Playbook365, part of the Travel and Leisure family of brands, serves the rapidly growing youth and amateur sports travel market by connecting event organizers and destinations through scalable, user-friendly technology. How You'll Shine: As the Account Specialist, you will focus on supporting both the Sales team during qualification, demo and contracting stages, and will be working closely with the Account Management team to onboard new clients. You will help manage the client lifecycle by establishing solid, productive relationships to maintain ongoing partnerships with Playbook365. The Account Specialist is responsible for collecting client requirements for product enhancements and shepherding these needs through the development process to completion. This position requires a high level of relationship building and skillful communication to collaborate with new clients, internal and external stakeholders, our development team, and senior leadership.

Requirements

Education: BA/BS Degree Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
Excellent analytical and problem-solving skills
Ability to work with minimal supervision in a team environment
Excellent verbal and written communication skills
Personable demeanor and professional attitude
Quick learner with a strong desire to always be learning
Proficiency in Microsoft Office Suite.
CRM experience/understanding (HubSpot or Salesforce preferred).
1 year experience within the sports industry, specifically youth sports
1 years of experience with account management
Excellent organizational and time management skills.
Self-starter with motivation to exceed goals in a fast-paced, evolving environment.

Responsibilities

Help manage the product support ticket queue to vet new tickets, fix lower-level issues, implement basic new requests, and keep the queue clean. (30% time)
Provide technical expertise during the sales process and during product demonstrations, guiding potential customers through core features and benefits of our software and addressing technical questions and concerns. (30%)
Assist with technical onboarding, including setup, configuration, and integration of the software for new clients; providing training and product guidance to new users during the onboarding phase.(30%)
Meet with clients as necessary to discuss issues, get additional information, and teach them about our platform in a way that builds warm, positive customer relationships.
Document new feature enhancements and client self-service tutorials, and provide feedback to leadership on how to improve processes for more efficient, customer-centered outcomes
Work on new site implementation (10% time)

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program