Account Specialist / Shipping & Receiving Clerk

Palmer Distribution Services Inc

21h

About The Position

This position is a vital support role and serves as a key connector between customer-facing processes and warehouse execution. This role requires a high level of proactivity, ownership, and teamwork to drive both customer satisfaction and operational excellence. The long-term goal for this role is to become a Seasoned proficient Account Specialist and service our growing list of customers.

Responsibilities

Manage assigned customer accounts and ensure customer requirements are accurately executed.
Process inbound and outbound orders in alignment with customer expectations and company procedures.
Communicate with customers with clarity, professionalism, and urgency regarding order status, issues, and resolutions.
Initiate NCRs (non-conformance reports) to address and prevent product quality or service issues.
Perform invoicing and rate verification as per contractual terms.
Maintain accurate inventory reconciliation and escalate discrepancies in a timely manner to leadership.
Address and resolve customer concerns proactively when necessary.
Support audit readiness and maintain process integrity at all times.
Schedule and reschedule inbound and outbound shipments ensuring that flow of goods supports customer service expectations and warehouse capacity.
Maintain real-time visibility on shipping and receiving accuracy with a proactive approach to correcting errors.
Coordinate rail freight activities when required.
Report scheduling issues to leadership in a timely manner with proposed solutions.
Participate in physical inventories and maintain inventory accuracy.
Maintain full awareness of daily workload and collaborate with team members to ensure smooth execution.