Account Specialist - Regional Energy Network

ICF•Santa Barbara, CA

17d•Remote

About The Position

Account Manager – Regional Energy Network Location: Remote CA - Must be located in Southern California or Central Coast Ready to make a difference? Are you passionate about making a difference in energy efficiency? ICF is looking for an enthusiastic Account Specialist to inspire multifamily property owners, property managers, and contractors in Southern California. Your role will be pivotal in identifying energy efficiency opportunities and guiding participants through our programs. This home-based position offers flexibility while making a tangible impact on energy efficiency in Southern California. If you're ready to drive change and help our customers achieve their energy goals, we want to hear from you! Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What you will be doing: Customer Engagement: Educate customers and trade allies on energy efficiency programs and incentives. Sales & Support: Collaborate with end-users, dealers, and contractors to explain efficiency measures and assist with enrollment. Field Work: Travel to meet with contractors, vendors, and customers, providing hands-on support. Account Management: Build and maintain an account base to achieve current year savings and develop a pipeline for the following year. Customer Service: Deliver high-quality service to ensure repeat business and long-term satisfaction. Opportunity Identification: Identify energy efficiency opportunities for multifamily properties. Program Facilitation: Facilitate participation in energy efficiency programs. Relationship Building: Establish and maintain strong relationships with property owners, managers, and contractors. Savings Goals: Help customers achieve their energy savings goals. High-Quality Service: Ensure a high standard of customer service throughout the process. Must have a reliable vehicle for local travel within Southern California. Requirements are between 5% to 40%. (reimbursement for mileage provided). Additional Tasks Help lead a team of account managers, which includes training and mentoring junior staff. Develop and implement sales strategies as well as help prepare persuasive presentations with account management team. Perform quality assurance reviews of submitted projects for approval. Direct oversight of program budgets and tracking & reporting Key Performance Indicators Review program performance towards goals on a regular basis including program forecasting. Assist in the direct support of client outreach, meetings and ad hoc requests including 1-on-1 monthly client meetings. Bring forth consolidated information from the AM team to help the client better understand challenges and opportunities.

Requirements

Bachelor’s Degree in (Business Admin, Energy, Environment, Communication)(candidates can also substitute one year of experience for each year of education)
2+ years' experience in equipment or technology sales, engineering, and/or energy efficiency
Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check
Expertise with energy efficiency and U.S. policies for residential energy programs
Knowledge of energy efficient building practices, energy codes and technologies
Strong leadership and management skills to help grow and lead a team
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving, and decision-making capabilities
Team player with the ability to work in a fast-paced environment
Sound business ethics, including the protection of proprietary and confidential information
Ability to work with all levels of internal staff, as well as outside clients, homebuilders, HERS raters, architects, and other trade ally organizations
Ability to work independently with minimum supervision
Experience developing recommendations and solutions to overcome challenges
Proficiency in MS Office Applications (Word, Outlook, Excel, PowerPoint) and ability to learn ICF energy efficiency database/project tracking system
Ability to travel

Responsibilities

Educate customers and trade allies on energy efficiency programs and incentives.
Collaborate with end-users, dealers, and contractors to explain efficiency measures and assist with enrollment.
Travel to meet with contractors, vendors, and customers, providing hands-on support.
Build and maintain an account base to achieve current year savings and develop a pipeline for the following year.
Deliver high-quality service to ensure repeat business and long-term satisfaction.
Identify energy efficiency opportunities for multifamily properties.
Facilitate participation in energy efficiency programs.
Establish and maintain strong relationships with property owners, managers, and contractors.
Help customers achieve their energy savings goals.
Ensure a high standard of customer service throughout the process.
Help lead a team of account managers, which includes training and mentoring junior staff.
Develop and implement sales strategies as well as help prepare persuasive presentations with account management team.
Perform quality assurance reviews of submitted projects for approval.
Direct oversight of program budgets and tracking & reporting Key Performance Indicators
Review program performance towards goals on a regular basis including program forecasting.
Assist in the direct support of client outreach, meetings and ad hoc requests including 1-on-1 monthly client meetings.
Bring forth consolidated information from the AM team to help the client better understand challenges and opportunities.