Account Specialist - Refinish

Axalta Coating Systems • Columbia, SC

378d

About The Position

The Account Specialist - Refinish is responsible for ensuring customer satisfaction and long-term retention for Axalta's coatings customers. This remote role requires a local presence in the Greenville or Spartanburg, SC area to facilitate onsite visits. The specialist will work closely with customers to understand their needs, execute account plans, and maintain effective communication, all while contributing to the regional team's goals.

Requirements

• Bachelor's degree and/or at least 3-5 years of Automotive Refinish industry experience.
• Strong knowledge of the collision repair, commercial transportation, and industrial business environment.
• Working knowledge of Axalta's core product lines and repair shop business fundamentals.
• Ability to identify customer needs and respond quickly to resolve problems collaboratively.
• Self-disciplined and able to perform effectively in unstructured and autonomous conditions.
• Strong team player who actively seeks opportunities to support territory activities and meet customer needs.
• Demonstrates effective written and oral communication skills.
• Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint).
• Willing and able to travel up to 75% of the time.

Responsibilities

• Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
• Understands key elements of the business agreement with each customer.
• Develops and executes account plans capturing the product, color and services needs of the customer.
• Understands and accurately communicates the values and benefits of Axalta product, color, and services.
• Engages appropriate resources to meet the unique needs of each customer.
• Maintains an organized communication approach with a regular customer call schedule and documents customer interactions in SalesForce (SFDC).
• Follows-up on issues in a timely manner and identifies process improvements to alleviate customer roadblocks.
• Effectively prioritizes tasks and contributes to regional team's expected results for revenue, profitability, customer retention, and distributor management.
• Provides support on standard operating procedures (SOP's) and ensures customer awareness of education and support available through Axalta Training Classes and Local Performance Groups.
• Leads paint conversion efforts and solicits distribution resources to support the customer.
• Maintains accurate account information and contact data in SalesForce (SFDC).
• Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to enhance productivity and communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree