Account Specialist, Leasing Operations

American Tower • Woburn, MA

389d

About The Position

The Account Specialist in Leasing Operations at American Tower plays a crucial role in managing the full life cycle of customer applications related to leasing aspects of the company's assets. This position focuses on adhering to departmental protocols to enhance efficiency and data quality while ensuring a positive customer experience from application creation to project closeout. The role requires collaboration across various functional teams to support project management and process improvement initiatives within the telecommunications sector.

Requirements

• Bachelor's degree or equivalent work experience required.
• Telecommunications industry experience preferred.
• Experience with project management, focusing on data integrity and process improvement preferred.
• Experience interpreting legal documents, including real estate leases and contracts preferred.
• Strong written and oral communication skills.
• Ability to work with different functional groups and levels of employees effectively.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.

Nice To Haves

• Experience with process improvement methodologies.
• Familiarity with project management tools and software.

Responsibilities

• Provide support to Managers and Account Project Managers (APM) with various tasks, including collocation project set-up and tracking.
• Create and submit applications into the Online Application system (OLA) by reviewing customer proposals.
• Assemble and deliver/upload customer documents, including purchase order requests and lease packages.
• Coordinate document and data uploads into internal and external systems.
• Assist APMs with tracking and following up on project-related items, including letters of authorization and building permit applications.
• Process applications through the transactional components by triggering lease drafts and resolving quality control issues.
• Input project-related administrative items into the collocation project tracking system.

Benefits

• Competitive salary range of $79.5K - $101K per year.
• Opportunities for career growth and development within a global company.
• Work in a diverse and inclusive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: Bachelor's degree