Account Specialist II- Safe Box Vault

JPMorganChase•San Antonio, TX

13h

About The Position

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. As an Account Specialist II within the Safe Box Vault department, you will support the service delivery of Retail Banking, and be responsible for updating customer records, documentation preparation, retrieving information and updating systems. Perform inbound/outbound calls regarding status on inquiry and problem resolution. Process, verify and ensure accuracy of all data entries and maintain the required documentation. Other duties as and Account Specialist II include, but are not limited to responding to internal emails, performing internal audits and mandatory overtime required as determined by business needs. The Regulatory & Event Operations Customer Service Account Specialist's work is creative, exciting, and different every day.

Requirements

Minimum of 2 years Retail Bank customer interaction
Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma or GED required

Nice To Haves

Customer focused and ability to multi-task between multiple projects and assignments
Comfortable in a fast-paced, consistently changing environment
Professional, thorough, and organized with strong follow-up skills
Have a passion for helping people by solving problems, presenting, and explaining solutions

Responsibilities

Make strong, independent decision making, sound judgement, analytical and research skills
Initiate tasks as a self-starter, creative thinker, motivated to learn and operate independently
Deliver accurate, thorough, and high-quality work in a metrics driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Develop and maintain effective working relationships internally and externally
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures
Lift 30 – 50 pounds
Approach to problem solving, taking ownership of issues, and having the determination to follow through
Use creative problem-solving techniques to solve business issues and meet deadlines