Account Specialist II - Unclaimed Property

JPMorgan Chase • San Antonio, TX

121d • Hybrid

About The Position

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. Our team serves as the centralized reporting utility for unclaimed or abandoned property and assets across the firm. As a Account Specialist II - Unclaimed Property within the Regulatory Operations Unclaimed Property team, you will be at the forefront of this important work, ensuring that we meet our regulatory obligations while providing exceptional service to our customers and business partners. You will be a part of a vital team that plays a crucial role in ensuring compliance with state regulations by reporting and remitting customer property considered abandoned to the appropriate state or territory.

Requirements

• High School diploma/GED required
• 3 years of working for a financial institution with an emphasis on back office tasks
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
• Abide by all applicable regulatory and department practices and procedures
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Proficient in Microsoft Office Suite applications, with a particular emphasis on Excel
• Demonstrates the ability to learn rapidly.

Nice To Haves

• Possess an understanding of banking regulations
• Strong analytical skills
• Demonstrates the ability to learn rapidly
• Capable of performing effectively with minimal management oversight.

Responsibilities

• Thrive in a metrics-driven environment
• Navigate multiple technologies
• Demonstrate resiliency and extreme adaptability in a fast-paced environment
• Work independently and as part of a team
• Maintain a strong business focus
• Document customer account activities thoroughly and concisely
• Exhibit personal excellence including punctuality, integrity, and accountability
• Make appropriate decisions on behalf of our customers quickly and effectively
• Prioritize work effectively to ensure efficiency
• Apply critical thinking and exercise independent judgement
• Make well-informed business decisions through critical thinking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED