This candidate would support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of complex transactions and policy changes that support the review and acceptance/decline of new or renewal CL business. They would act on behalf of underwriters and sales producers, serve as a primary contact for customers, sales producers, and/or agents. This candidate would compile and/or shares policy and coverage information for assigned lines of business and customers. As well as ensure proper documentation and records management according to regulatory and Sentry standards and acts as a resource to less experienced members of the team and other Sentry business units.