Account Specialist - Commercial Card

Commerce Bank•Kansas City, MO

54d•$23 - $31•Hybrid

About The Position

The Account Specialist’s primary focus is client support. Responsibilities include data management/ cleanup, troubleshooting, vendor file submission, spend file analysis and updates. They partner with internal teams to support client needs and ensure satisfaction. The Account Specialist works closely with Account Management to understand client specific strategies and work as a team to achieve established goals and initiatives.

Requirements

Basic knowledge of account systems
Strong customer service, problem solving and analytical skills
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
Bachelor’s degree or equivalent combination of education and experience required
2+ years client support experience required

Nice To Haves

Experience with case/ticketing/CRM systems preferred

Responsibilities

Provide quality day-to-day support functions associated with proactive account service, relationship growth, and retention
Troubleshoot systems, manage data, perform quality problem resolution and participate in client meetings
Partner with internal teams and act as an expert or liaison to the systems that maintain customer data and workflows
Serve as the customer’s first escalation point for daily questions or issues and complete edits to some customer data elements
Maintain data integrity for clients by reviewing, analyzing, and ensuring the accuracy of data migration from entry point onward
Perform other duties as assigned