Account Specialist - BSD (Remote)

The ODP Corporation•Boca Raton, FL

2d•$17 - $26•Remote

About The Position

The Account Specialist manages implementation activities ensuring a seamless transition for Small, Medium and Regional business that require project management interaction from to transfer from their current vendor. Performs account assessment and account set-up services for all new Regional business. Will lead all communication with the customer and all internal partners to ensure everyone understands where we are within the process and communicates to ensure everyone understand responsibilities and expected timelines.

Requirements

High School Diploma or equivalent education preferred
Minimum 1+ year experience in Account Administration or Customer Set-up
Demonstrated experience managing large projects
Salesforce and Smartsheet experience
The ability to portray a professional and friendly image to customers
Strong problem solving, communication, and organizational skills
Prioritize, multi-task and maintain flexibility in a fast-paced, changing environment
Develop and manage project plans (account implementations)
Facilitate meetings via conference calls

Responsibilities

Overall project lead for entire implementation process for Regional customers.
Utilizes the framework of Customer Implementation Plans to set goals and measure progress.
Gathers customer business requirements and provides recommendations for building an account within the Office Depot system.
Collaborates with customer and field sales representatives to determine implementation plan.
Manages tasks, deliverables, timeframes, and communicates initiatives to all participants.
Main contact for customer during implementation process.
Manages assessment and set-up of our customers that have some complexity and account parameters that need to have detailed analysis to ensure accuracy and integrity of account prior to roll out.
Identify and understand features and functionality of internal teams to ensure they can effectively communicate our offerings and provide solutions for the customer during assessment meetings.
Answer all questions that pertain to timeframe commitments and provide overall project timelines to customers after customer award.
Meet with customers that have complexities to their business needs to ensure that all details are captured and entered into the Office Depot system accurately.
Enter all customer details into system and audit each parameter to ensure that it is set-up accurately prior to communicating with the Sales Manager and customer.
Coordinate all account communications and act as a resource for account structure, inquiries, and problem resolution.
Explore and implement cost saving opportunities for customers.

Benefits

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
Medical Insurance/Prescription Drugs
Dental Insurance
Vision Insurance
Flu shots
Mental Health Benefits
Support Programs
Employee Assistance Program (EAP)
Location Events & Activities
Recognition & Rewards Programs
Flexible Work Schedules
Paid Holidays (as applicable by business unit)
Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
Paid Parental Bonding
Adoption Reimbursement
Fertility Treatment Discounts
401(k) and Roth Savings Plans
Savings Plan Employer Match
Commuter Benefits
FSA/HSA Pre-Tax Benefits
HSA Employer Match
Discount Center
Employee & Dependent Life and Accidental Death & Dismemberment
Short & Long-Term Disability
Medicare Concierge Services
Charitable Giving
Volunteering & Mentorship
Employee Assistance Programs
Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment