Account Solutions Specialist (Provo, Utah)

Regions Financial • Provo, UT

3d

About The Position

At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. Typically, this role works early-stage collections.

Requirements

• High School Diploma or GED
• One (1) year of collections, customer service, call center, banking or related work experience
• Ability to follow policies and procedures
• Ability to work in a fast-paced environment
• Basic knowledge of consumer products
• Basic knowledge of regulatory items that apply to collections
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong communication skills
• Strong customer service skills
• Strong organization skills

Nice To Haves

• Collections or outside agency experience
• Financial services experience

Responsibilities

• Calls customers about early delinquency account statuses
• Works with customers to resolve account delinquency status while minimizing company interest losses
• Implements repayment plans as necessary and collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• May contact outside parties to collect or clarify documentation

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees